Janelle Pagulayan
Product Manager / Operations Leader
Vancouver,WA
Summary
Product and operations leader with experience owning end-to-end development of internal platforms, driving organizational turnaround, and building scalable systems that improve efficiency and user experience. Proven ability to work backwards from user needs, define product strategy, and deliver solutions that streamline workflows across complex, cross-functional environments.
Overview
27
27
years of professional experience
Work History
Director of Operations
Guilded LCA
Vancouver, WA (Remote)
01.2023 - Current
- Led a multi-year organizational turnaround, assessing business, technical systems, and team structure to identify gaps and define a roadmap for operational and product improvements
- Owned development of an internal platform to streamline contract processing and freelancer operations, improving efficiency, scalability, and user experience
- Worked backwards from user (freelancer + internal team) pain points to define product requirements and prioritize feature development
- Partnered with engineers and stakeholders to evaluate trade-offs, drive execution, and deliver platform enhancements
- Established and tracked operational metrics to inform prioritization and measure performance improvements
- Designed and implemented systems and workflows that reduced manual processes and improved execution consistency across teams
- Drove cross-functional alignment across operations, finance, and leadership, influencing decisions and ensuring successful delivery of key initiatives
- Built product and operational documentation, processes, and training materials to support adoption and long-term scalability
- Led team restructuring and organizational design to improve ownership, accountability, and delivery velocity
Financial Systems & Operations Consultant
Mixed Management, Inc.
08.2018 - 10.2023
- Implemented QuickBooks-based financial system, improving data accuracy, reporting, and operational scalability
- Designed financial workflows across payroll, accounts payable/receivable, and expense tracking
- Produced reporting and analysis to support business decisions and operational planning
- Identified and resolved discrepancies through improved monitoring and process design
Operations Manager
Modest Mouse Touring, LLC
08.2019 - 01.2023
- Led execution of complex, multi-stakeholder initiatives across marketing, legal, booking, and production, aligning teams to deliver global campaigns and touring operations
- Designed and implemented systems to manage contracts, scheduling, and operational workflows, improving efficiency and reducing coordination overhead
- Launched and operate a direct-to-consumer e-commerce platform, owning product lifecycle from concept through launch and ongoing optimization
- Identified process inefficiencies and introduced workflow improvements that increased productivity across distributed teams
- Managed high-volume, time-sensitive operations across multiple time zones, optimizing execution across interdependent systems and stakeholders
- Acted as central interface between business stakeholders and execution teams, ensuring clear requirements, prioritization, and delivery
- Supported merchandising and product development initiatives, aligning offerings with customer demand and brand strategy
- Managed financial operations and reporting to support data-informed decision-making
General Manager
Mixed Management, Inc.
03.2013 - 07.2018
- Led cross-functional operations across multiple business units, aligning marketing, finance, and operations to support product launches and artist initiatives
- Designed and implemented systems for contract management, scheduling, and workflow coordination, improving scalability and operational efficiency
- Coordinated end-to-end execution of releases and touring initiatives, managing dependencies across teams and stakeholders
- Built and optimized workflows to reduce bottlenecks and improve delivery timelines
- Served as key liaison across internal and external stakeholders, ensuring alignment and efficient communication
Entertainment Marketing
Nike, Inc.
07.1999 - 04.2009
- Planned and executed limited-edition product launches, coordinating cross-functional teams across marketing, production, and distribution
- Identified target audiences and channels to support product adoption and campaign performance
- Built partnerships across entertainment industry stakeholders to drive product visibility and integration
- Developed training materials for SAP systems, improving usability and adoption across teams (later scaled globally)
Skills
Product Strategy & Roadmapping
Technical Product Development
Workflow & Systems Design
Cross-Functional Leadership
Stakeholder Management
Operational Scaling & Efficiency
Data-Driven Decision Making
Platform & Tool Development
Process Optimization
Timeline
Director of Operations
Guilded LCA
01.2023 - Current
Operations Manager
Modest Mouse Touring, LLC
08.2019 - 01.2023
Financial Systems & Operations Consultant
Mixed Management, Inc.
08.2018 - 10.2023
General Manager
Mixed Management, Inc.
03.2013 - 07.2018
Entertainment Marketing
Nike, Inc.
07.1999 - 04.2009