Janelle Poteau
Miami,FL
Summary
Reliable and friendly individual who has established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.
Overview
5
5
years of professional experience
Work History
Ice Cream Server
Milkshake Yard
11.2023 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Hostess
Tap 42
02.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Accommodated special seating requests for guests to enhance satisfaction.
Pastry Maker/Baker
Dasher & Crank
12.2022 - 02.2023
- Handled cash, debit, and credit card transactions
- Described options in detail to help customers select flavors
- Helped the back-of-house chef prepare pastries such as cookies, buttercream, brownies, cupcakes, and specialized ice cream
- Delighted customers with immediate and friendly service to prepare ice cream orders with consistent presentation, quality, and portioning.
Dessert Decorator/Barista
Drip & Dough
01.2021 - 05.2021
- Inspect all products and remove misshapen or otherwise imperfect doughnuts and baked goods
- Properly apply fillings, icings, and other toppings to doughnuts
- Minimize waste
- Wash, sanitize, and dry all items placed in the workstation area, or any other item requested by management
- Operated cash register, handled money, and gave correct change.
Ice Cream Scooper
Cream Parlor
06.2020 - 10.2020
- Handled cash and card transactions quickly and accurately
- Prepared ice cream and food orders with consistent presentation, quality, and portioning
- Delighted customers with immediate and friendly service inside restaurant or for take-out orders
- Completed end-of-day kitchen cleaning and sanitizing following health code requirements.
Assistant Event Planner (Internship)
Jessica Santos Events
06.2019 - 08.2019
- Assisted with developing, planning, and implementing strategies to promote large- and small-scale events
- Supported event manager during client meetings to discuss events objectives and goals
- Assisted with any dessert order request: for example cakes, cake pops, cupcakes, etc
- Monitored event costs to accurately manage budget, expenses, event aspects, and financial details.
Education
MBA - Business Administration
Miami Dade College
Miami, FL05.2025
High School Diploma -
Miami Senior High School
Miami, FL06.2021
Skills
- Hospitality and accommodation
- Menu knowledge
- Customer Service
- Team leadership
- Problem-solving
- Strong communication
- Food Preparation Safety
- Sales Transaction
Languages
English
Haitian Creole
Timeline
Ice Cream Server
Milkshake Yard
11.2023 - Current
Hostess
Tap 42
02.2023 - Current
Pastry Maker/Baker
Dasher & Crank
12.2022 - 02.2023
Dessert Decorator/Barista
Drip & Dough
01.2021 - 05.2021
Ice Cream Scooper
Cream Parlor
06.2020 - 10.2020
Assistant Event Planner (Internship)
Jessica Santos Events
06.2019 - 08.2019
MBA - Business Administration
Miami Dade College
High School Diploma -
Miami Senior High School
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