Janelle Rallios
Mathias,WV
Summary
Dedicated shift leader with expertise in team leadership, cash handling, and creative problem-solving. Proven ability to enhance customer satisfaction and streamline operations in high-paced environments.
Overview
9
9
years of professional experience
Work History
Sous Chef
Alpha & Omega BBQ
Baker, WV
05.2024 - Current
- Developed and refined recipes for signature BBQ dishes, enhancing menu offerings.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Monitored food production to verify quality and consistency.
- Participated in food tastings and taste tests.
- Significantly reduced preparation times by optimizing kitchen layout and equipment placement.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
Shift Leader
H & T Farm Market
Lost City, WV
03.2024 - Current
- Supervise daily operations to ensure efficient workflow and customer satisfaction.
- Train and mentor new employees on best practices and operational procedures.
- Implement inventory management techniques to optimize stock levels and reduce waste.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server
The Lost River Grill
Lost City, WV
05.2017 - 10.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks during high-volume service periods.
- Trained new servers on menu knowledge, service protocols, and customer engagement techniques.
- Developed rapport with regular customers, increasing repeat business and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Bartender
The Lost River Grill
Lost City, WV
05.2017 - 10.2024
- Crafted signature cocktails and maintained consistent drink quality.
- Provided excellent customer service, enhancing guest satisfaction and retention.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
High School Diploma -
East Hardy High School
Baker, WVSkills
- Cash handling
- Team leadership
- Positive attitude
- Creative problem solving
- Inventory counts
- Policy enforcement
- Critical thinking
- Willingness to learn
- Multitasking and prioritizing
- Reliability
Timeline
Sous Chef
Alpha & Omega BBQ
05.2024 - Current
Shift Leader
H & T Farm Market
03.2024 - Current
Server
The Lost River Grill
05.2017 - 10.2024
Bartender
The Lost River Grill
05.2017 - 10.2024
High School Diploma -
East Hardy High School