Janelle Ramirez
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Krispy Kreme through exceptional customer service and creative designing. Skilled in sanitation practices and training new staff, willingness to take on added responsibilities to meet team goals. My approach combines meticulous attention to detail with a dynamic ability to engage and inspire both teams and customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Donut Decorator
Krispy Kreme
06.2023 - Current
- Ensured timely completion of large orders by coordinating effectively with fellow decorators, prioritizing tasks as needed without sacrificing quality or attention to detail.
- Actively participated in promotional events such as demonstrations or tastings, showcasing decorating skills while engaging with customers to drive interest and sales.
- Assisted customers with custom orders by providing helpful suggestions on design elements based on their preferences or event requirements.
- Adhered to strict quality control guidelines, ensuring uniformity of donuts while upholding company standards for taste and appearance.
- Enhanced customer satisfaction by crafting visually appealing donut designs and maintaining consistency in product presentation.
Drive-Thru Cashier
Dunkin' Donuts
11.2022 - 05.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
Sales Associate
Spencer's
04.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Server
Ihop
05.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - Fine Arts
Johnson County Community College
Overland Park, KS12.2025
High School Diploma -
Junction City Sr High School
Junction City, KS01.2021
Skills
- Creative Designing
- Training New Staff
- Hand-Eye Coordination
- Sanitation Practices
- Exceptional customer service
- Cleanliness standards
- Safe Food Handling
- Supply Restocking
- Problem-solving skills
- Reliable and punctual
Accomplishments
National Honor Society for Johnson County Community College
GPA: 3.9
Timeline
Donut Decorator
Krispy Kreme
06.2023 - Current
Drive-Thru Cashier
Dunkin' Donuts
11.2022 - 05.2023
Sales Associate
Spencer's
04.2022 - 09.2022
Server
Ihop
05.2021 - 02.2022
Associate of Arts - Fine Arts
Johnson County Community College
High School Diploma -
Junction City Sr High School