Janelle Rivera
Sarasota,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in hostess roles, providing exceptional customer service and fostering welcoming environments. Demonstrates strong interpersonal skills with ability to build rapport with guests, while effectively managing reservations and seating arrangements. Displays strong organizational abilities along with proficiency in handling high-pressure situations. Proven impact on enhancing guest satisfaction levels in previous roles.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Fine Dining Hostess/Cashier
Marina jacks
Sarasota, FL
02.2023 - 08.2025
- Listens to guest complaints or requests and communicates them to the right member or manager.
- Always have a positive attitude when talking to guests.
- Guiding customers to their tables while balancing server sections and wait times.
- Assisting servers by coordinating table turnover, preparing menus, or handing out small guest needs.
- Ability to stay calm under pressure.
- Multi tasking in a fast-paced environment.
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Collaborated with management to enhance guest experience strategies at Marina Jacks.
Ricos pizza
Mark riley
Sarasota, FL
07.2021 - 09.2021
- Handled orders and payments, often directly interacting with customers.
- Cleaning work areas, sanitizing equipment, restocking ingredients and supplies, and performing opening and closing duties are essential for a well-run operation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Education
Graduating 2027 - Psychology
State College of Florida
Bradenton, FL 08.2025 - 09.2025
Stepping Stones High School
Sarasota, FLSkills
- Guest relations
- Seating coordination
- Menu knowledge
- Service collaboration
- Customer service
- Team collaboration
- Calm demeanor
- Active listening
- Phone etiquette
- High volume dining
- Food safety
- Customer service expertise
- Efficient collaboration
- Positive and professional
Affiliations
- I did volleyball for 2 years absolutely love that sport.
- I love drawing/painting in my free time as well as playing volleyball.
- Currently doing track as an extra hobby
Certification
- Cpr certified
- Microsoft Office certified
Availability
- Monday, Wednesday, Thursday, Friday ~ 12-10pm
- Saturday, Sunday ~ All day
Timeline
Graduating 2027 - Psychology
State College of Florida
08.2025 - 09.2025
Fine Dining Hostess/Cashier
Marina jacks
02.2023 - 08.2025
Ricos pizza
Mark riley
07.2021 - 09.2021
Stepping Stones High School