Janelle Rivera Santos
North Las Vegas
Summary
Dynamic and detail-oriented professional with experience at Dimuro Pain Management, excelling in electronic medical records and patient scheduling. Proven ability to resolve conflicts effectively while maintaining a high level of data entry accuracy. Bilingual communicator dedicated to enhancing patient experiences and streamlining operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dimuro Pain Management
Las Vegas
11.2024 - Current
- Assisted with scheduling appointments for clients and visitors.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Addressed concerns promptly following set procedures.
- Assisted in taking patient vital signs and medical history information.
- Entered data into electronic medical records systems accurately and efficiently.
- Managed patient health records and documentation.
Service Team
Panda Express Restaurant Group
08.2023 - 11.2024
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
TEAM MEMBER
Ross Dress For Less
09.2022 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Addressed and resolved customer complaints in polite and professional manner
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
Associate of Applied Science - Business Administration
College of Southern Nevada
Las Vegas, NV2025
High School Diploma - Pharmacy Technician, Sports Medicine
East Career Technical Academy
Las Vegas, NV05.2023
Skills
- Electronic medical records
- Patient scheduling
- Multi-line phone operation
- Health documentation management
- Data entry accuracy
- Conflict resolution
- Mail handling
- Fluent bilingualism
Certification
Licensed Pharmacy Technician
Languages
5
Skills
- Computer Skills
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Dimuro Pain Management
11.2024 - Current
Service Team
Panda Express Restaurant Group
08.2023 - 11.2024
TEAM MEMBER
Ross Dress For Less
09.2022 - 12.2022
Associate of Applied Science - Business Administration
College of Southern Nevada
High School Diploma - Pharmacy Technician, Sports Medicine
East Career Technical Academy
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