Janelle Roberts

Campus Leader

(Promoted to Campus Leader in February 2024-October 2024, managing two store locations)

As a Campus Leader, oversee all aspects of operations, sales performance, team development, and visual merchandising across two distinct retail locations, driving profitability and brand alignment.

Multi-Location Management & Strategy:

• Managed profit and loss (P&L) statements for two separate locations, developing and executing strategic plans to achieve and exceed sales targets and maximize overall profitability.
• Spearheaded the integration of operations, ensuring consistent brand standards, customer experience, and operational efficiency across both stores.
• Analyzed sales data and market trends to inform business decisions, adjusting strategies to meet the specific needs of each store's demographic and driving sales growth.
• Implemented strategic initiatives that contributed to a combined annual revenue target (2.3 million ).

Leadership & Team Development:

• Recruited, hired, trained, and mentored a diverse, high-performing team of staff and management across both locations, fostering an inclusive and collaborative work environment.
• Provided leadership, coaching, and development to management teams at both locations, ensuring high performance and alignment with company objectives.
• Conducted regular performance evaluations and implemented development plans, cultivating internal talent and reducing employee turnover (-11%).

Store Operations & Customer Experience:

• Oversaw daily operations, ensuring compliance with company policies, safety regulations, and operational standards.
• Managed inventory control, including loss prevention strategies and merchandising, to ensure optimal stock levels and minimize shrinkage.
• Championed a customer-centric approach, leading teams to deliver exceptional and personalized experiences that built loyalty and enhanced customer satisfaction ratings (100% secret shops).
• Collaborated with cross-functional partners (e.g., Merchandising, Marketing, HR) to ensure seamless execution of brand initiatives and promotions.

• Led daily store operations, ensuring exceptional customer service and adherence to brand standards.
• Developed and implemented training programs for new staff, enhancing team performance and product knowledge.
• Analyzed sales data to identify trends, improving inventory management and merchandising strategies.
• Fostered a collaborative team environment, promoting communication and employee engagement initiatives.

• Supervised and managed associates
• In sales oriented retailer environment
• Responsible for scheduling and training personnel
• Hired and Recruited new candidates for employment
• Administrated payroll and addressed HR inquiries
• Met district sales, management, productivity and profitable goals
• Forecast volume of future sales to maximize profits
• Merchandised and position product throughout the store to maximize sales and profits
• Provided excellent customer service to new and existing customers, quickly resolving issues and questions
• Conducted inventory every 6months
• Helped with new store openings and remodels with the company
• Assisted and put into effect new ideas to reduce lost prevention
• Multi Unit Assignments throughout the years, overlooking District and troubled stores within my district
• Helped Soma with multiple marketing campaigns
• Wether it was training material or actual marketing on the site and in stores.
• Developed and implemented strategies to increase sales and profitability.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Analyzed market trends and competitor activities to create competitive advantages.
• Collaborated with cross-functional teams to develop innovative solutions.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.

• Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Attracts customers by originating display ideas, producing merchandise displays in windows and showcases, and on sales floor
• Promotes sales by demonstrating merchandise and products to customers
• Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery
• Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand
• Maintains quality service by establishing and enforcing organization standards
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
• Preparing and submitting payroll on a bi-weekly basis

• Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Attracts customers by originating display ideas, producing merchandise displays in windows and showcases, and on sales floor
• Promotes sales by demonstrating merchandise and products to customers
• Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery
• Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand
• Maintains quality service by establishing and enforcing organization standards
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
• Preparing and submitting payroll on a bi-weekly basis, Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Attracts customers by originating display ideas, producing merchandise displays in windows and showcases, and on sales floor
• Promotes sales by demonstrating merchandise and products to customers
• Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery
• Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand
• Maintains quality service by establishing and enforcing organization standards
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
• Preparing and submitting payroll on a bi-weekly basis

• Supervised and managed associates in sales oriented retailer environment
• Responsible for scheduling and training personnel
• Hired and Recruited new candidates for employment
• Administrated payroll and addressed HR inquiries
• Met district sales, management, productivity and profitable goals, volume of future sales to maximize profits
• Merchandised and position product throughout the store to maximize sales and profits
• Provided excellent customer service to new and existing customers, quickly resolving issues and questions
• Conducted inventory every 6months
• Helped with new store openings and remodels with the company
• Assisted and put into effect new ideas to reduce lost prevention
• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Answering Patient Inquiries
• Scheduling and Canceling patient appointments
• Maintain supply orders for the hospital
• Admit patients
• Maintain Patient records
• Break down medical charts for record keeping
• Coordinate Billing
• Patient Discharges

• Responsible for interviewing and hiring potential associates
• Provides excellent customer service and resolves payroll issues in a timely manner
• Ability to work in fast paced environment and prioritize to meet deadlines
• Create bi-weekly work schedules
• Handles payroll related duties such adjusting time worked, entering vacation and sick time
• Responsible for entering new hire information into data base.

• Multi-Location Management & Strategy: Managed profit and loss (P&L) statements for two separate locations, developing and executing strategic plans to achieve and exceed sales targets and maximize overall profitability.
• Spearheaded the integration of operations, ensuring consistent brand standards, customer experience, and operational efficiency across both stores.
• Analyzed sales data and market trends to inform business decisions, adjusting strategies to meet the specific needs of each store's demographic and driving sales growth.
• Implemented strategic initiatives that contributed to a combined annual revenue target (2.3 million ).
• Leadership & Team Development:Recruited, hired, trained, and mentored a diverse, high-performing team of staff and management across both locations, fostering an inclusive and collaborative work environment.
  Provided leadership, coaching, and development to management teams at both locations, ensuring high performance and alignment with company objectives.
  Conducted regular performance evaluations and implemented development plans, cultivating internal talent and reducing employee turnover (-11%).
  
• Store Operations & Customer Experience:Oversaw daily operations, ensuring compliance with company policies, safety regulations, and operational standards.
  Managed inventory control, including loss prevention strategies and merchandising, to ensure optimal stock levels and minimize shrinkage.
  Championed a customer-centric approach, leading teams to deliver exceptional and personalized experiences that built loyalty and enhanced customer satisfaction ratings(achieving 100% on all secret shops).
  
• Collaborated with cross-functional partners (e.g., Merchandising, Marketing, HR) to ensure seamless execution of brand initiatives and promotions.