Janelle Rush
Whitestown,IN
Summary
Focused Accounting professional with 20 years of experience maintaining financial records and reviewing account activity. Proven track record of developing accurate spreadsheets and delivering organized reports with Microsoft Excel. Accomplished in taking on tasks within strict deadlines while prioritizing urgent needs.
Detail-oriented Accounting Assistant offers 20 years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability.
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in Account Specialist and Technical Assistant with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical Support position. Ready to help team achieve company goals.
Dedicated Accounting and Collections professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking Collections as well as Technical Support position. Offering excellent communication and good judgment.
Overview
20
20
years of professional experience
Work History
Transportation Courier
Contractor
Indianapolis, Indiana
08.2020 - Current
- Assessed size, weight, and special handling requirements of each package.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Checked contents of shipment against shipping documents prior to leaving warehouse. Transporting goods, hospital labs, medicine and supplies from distribution centers, medical facilities, and warehouses to customers and businesses.
Accounting Specialist ( Accounts Receivables)
AT&T
Nashville, TN
12.2012 - Current
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reported financial data and updated financial records in ledgers and journals.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Contacted customers to immediately find resolutions for escalated issues.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Entered figures using 10-key calculator to compute data quickly.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Analyzed financial information and made proactive adjustments.
- Met accounting financial standards by providing accounting department annual budget information.
Tech Support Specialist
AT&T
Indianapolis , IN
02.2009 - 12.2012
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Documented support interactions for future reference.
- Patiently walked individuals through basic troubleshooting tasks.
- Promoted efficiency among departments with prompt resolution of system issues.
- Submitted service tickets for equipment maintenance requests.
- Recorded and maintained relevant notes for each client and work order.
- Activated accounts for clients interested in new services.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
Sales and Service Specialist
RCI
Indianapolis, IN
05.2005 - 04.2009
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor Of Applied Science In Information Technology - Information Technology
Purdue University Global
Indianapolis, INSkills
- Account Evaluation
- Accounting Support
- Accounting Techniques
- Expense Account Management
- Payment Processing
- Accounting Spreadsheets
- File and Database Management
- Financial Auditing
- Data Collection
- Invoice Processing
- Account Reconciliation
- Monthly Reconciliations
- Month-End Reports
- File Management
- Microsoft Excel
- Audit Support
- AR and AP Expertise
- Accounts Payable and Accounts Receivable
- Financial Planning
- Outbound Calls
- Financial Management
- Collections and Invoice Processing
- Recordkeeping Skills
- Microsoft Office
- Financial Assessment
- Correspondence Writing
- Accounting Systems and Software
- Attention to Detail
- Strategic Planning
- Bookkeeping Principles
- Verbal and Written Communication
- Payment Calculation
- Document Coding and Classification
- Collections
- Finance
- CRM Tracking
- Word Processing
Timeline
Transportation Courier
Contractor
08.2020 - Current
Accounting Specialist ( Accounts Receivables)
AT&T
12.2012 - Current
Tech Support Specialist
AT&T
02.2009 - 12.2012
Sales and Service Specialist
RCI
05.2005 - 04.2009
Bachelor Of Applied Science In Information Technology - Information Technology
Purdue University Global