Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janelle Smith

Cordova,TN

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

7
7
years of professional experience

Work History

Entry Level Pharmacy Technician

Walgreen's Pharmacy
01.2023 - 11.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Clinical Review Specialist

Prime Therapeutics
06.2019 - 04.2023
  • Assessed, monitored and authorized inpatient and outpatient service coverage.
  • Facilitated communication between physicians, providers, members, medical directors and other administrative staff to achieve consensus for coverage decisions.
  • Interpreted and correctly applied benefits, networks and product variances and clearly communicated such to members, providers and internal departments.
  • Made accurate, timely and consistent coverage determinations for patients.
  • Maintained accuracy, completeness, and security for medical records and health information.

CSR - Customer Service Representative

Express Scripts
05.2017 - 05.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Associate of Science - Pharmacy Technology

Concorde Career College - Aurora
Memphis, TN
02.2024

Master of Pharmacy - Pharmacy Technican

Concorde Career College
Memphis, TN
03.2023

High School Diploma -

Northside High School
Memphis, TN
05.2004

Skills

  • Preparing Bulk Medications
  • Homeopathy
  • Preparing Bubble Packs
  • Medicare and Medicaid Processes
  • Proper Labeling Procedures
  • Microsoft Office
  • Critical Thinking
  • Safety Protocols and Risk Management
  • Safe Chemical Handling
  • Equipment Cleaning and Maintenance
  • Patient Record Maintenance Software
  • Active Listening
  • Drug Storage Procedures

Timeline

Entry Level Pharmacy Technician

Walgreen's Pharmacy
01.2023 - 11.2023

Clinical Review Specialist

Prime Therapeutics
06.2019 - 04.2023

CSR - Customer Service Representative

Express Scripts
05.2017 - 05.2019

Associate of Science - Pharmacy Technology

Concorde Career College - Aurora

Master of Pharmacy - Pharmacy Technican

Concorde Career College

High School Diploma -

Northside High School

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