Janelle Hamilton
Las Vegas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Event Manager
Venetian Expo & Convention Center
12.2023 - Current
- Presents information, negotiates, sells, and contracts for operational services for clients' events, including but not limited to electrical, set-up, telecom, rigging and lighting, sets, cleaning, and plumbing.
- Creates custom service orders based on contracted service needs of each client.
- Serves as primary conduit of information between client and technical services vendors, both internal and external; coordinates regarding client needs, service order specifics, changes, unique or unusual planning needs and adjusts as necessary to best meet contracted terms.
- Monitors and enforces that client follows the details and stipulations of the sales contract.
- Communicates with clients and adapts and responds to requests and changes and resolves client complaints.
- Collects client information related to billing, event times, locations, and on-site contacts.
- Prepares a cost estimate based on client needs.
- Schedules, prepares, and attends pre- and post-conference meetings as necessary.
- During events, serves as point of contact for clients and directs requests and questions to appropriate department for resolution.
- Checks dates, client information, ordered services and details of space used for final billing and confirms the accuracy of details.
- Maintains confidentiality of client information and safekeeps billing information.
- Host pre-con meetings internal and with the client as required.
- Schedule meetings with departments and clients.
Convention Services Coordinator
Caesars Entertainment
03.2014 - 03.2023
- Consulted with customers to determine objectives and requirements for events.
- Developed post-event reports to determine effectiveness of each event.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Performed event coordination for larger parties and gatherings.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Attended pre-con meetings with clients.
- Work closely with front desk, sales and accounting teams.
Group Coordinator
Hard Rock Hotel
03.2013 - 03.2014
- Built contracts for upcoming conventions.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw event registration process by collecting and tracking attendee information.
- Blocked tentative and definite groups in reservations system.
- Coordinated travel and accommodations for event attendees.
- Trained new employees on standards and hotel procedures.
- Upheld high standards for customer service and led by example.
VIP Services Representative
Riviera Hotel
06.2009 - 08.2012
- Greeted guests upon arrival by providing warm welcome.
- Facilitated guest check-in and check-out processes for VIP guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
- Assisted with luggage handling, valet services and concierge services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV06.2001
Skills
- Clerical Support
- Proficient in Passkey, Excel, LMS/GSW and Word
- Meeting Planning
- Managing Events Start to Finish
- Contractual Obligations
- Customer Communication
- Data Confidentiality
- Pricing Negotiation
- Hotel Operations
Timeline
Event Manager
Venetian Expo & Convention Center
12.2023 - Current
Convention Services Coordinator
Caesars Entertainment
03.2014 - 03.2023
Group Coordinator
Hard Rock Hotel
03.2013 - 03.2014
VIP Services Representative
Riviera Hotel
06.2009 - 08.2012
High School Diploma -
Eldorado High School
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