Janelle Solano
Aurora,CO
Summary
- Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Williams Family Dentistry
Denver, CO
08.2024 - 04.2025
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Receptionist
Comfort Dental
10350 Federal Blvd
07.2022 - 07.2024
- Verified insurance eligibility for seamless patient processing.
- Scheduled patient appointments to optimize clinic workflow.
- Checked in patients efficiently, reducing wait times.
- Collected payments promptly to maintain revenue flow.
- Informed patients about treatment plans to enhance understanding and compliance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Assistant Teacher
Belleview Christian School
Westminster, CO
06.2021 - 05.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Education
High School Diploma -
Pikes Peak Online School
Westminster, CO05-2021
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Time management skills
- Schedule management
- Attention to detail
- Teamwork and collaboration
- Strategic planning
- Insurance verification
- Schedule organization
- Documentation skills
- Patient engagement
- Medical billing
- Schedule coordination
- Scheduling and calendar management
- Customer service
Certification
- CPR
- CAP - Certified Administrative Professional
Timeline
Scheduling Coordinator
Williams Family Dentistry
08.2024 - 04.2025
Receptionist
Comfort Dental
07.2022 - 07.2024
Assistant Teacher
Belleview Christian School
06.2021 - 05.2022
High School Diploma -
Pikes Peak Online School