Janelle Souza
Albany
Summary
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Table Games Dealer
Rivers Casino
Schenectady
01.2024 - Current
- Observed gamblers to identify marking, switching and counting cards.
- Maintained a positive attitude and professional demeanor during shifts.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Demonstrated proper shuffling techniques for each game dealt.
- Adhered to established policies and procedures while dealing at tables.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Performed functional game duties quickly by efficiently handling money and chips.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Answered questions from patrons regarding house rules or gaming regulations.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Collected losing bets and paid out winnings promptly and accurately.
- Assisted new players with understanding game rules and procedures.
School Bus Driver
Guilderland Central School District
Guilderland
11.2023 - 04.2024
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
- Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Complied with local traffic regulations and safety requirements for bus operation.
- Monitored traffic during bus stops to provide safe boarding by students.
- Monitored student behavior on the bus and enforced rules consistently.
- Assisted passengers in evacuation of bus in case of emergency.
- Managed time efficiently so that routes are completed within allotted timespan.
- Performed pre-trip inspection and mechanical checks before scheduled run.
Emergency Medical Technician
Mohawk Ambulance
Albany
01.2021 - 08.2023
- Evaluated patients' medical status and monitored vital signs during transit.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Monitored patient status during transport ensuring safety at all times.
- Cleaned and sanitized ambulance and supplies between calls.
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Adhered strictly to safety regulations set forth by local governing bodies.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
- Bandaged wounds and determined necessity for stitches or sutures.
- Performed standard testing and administered medication to manage care in field and in transit.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Documented calls in reports detailing incident type and course of treatment.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
- Performed CPR and used defibrillator on cardiac patients.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
Plant Manager
Millwood, Inc..
Waterford
10.2016 - 06.2020
- Trains shipping and receiving clerks on assigned shipping and receiving standard operating procedures
- Ensured compliance with all applicable laws and regulations.
- Supervises that shipping and receiving standard operating procedures are followed correctly and take action as necessary when they are not, including retraining, corrective action requests, and/or disciplinary actions
- Reports customer required information per Millwood and customer time deadlines.
- Responsible for daily reconciliation of inbound and outbound shipments
- Responsible for Millwood payroll reporting per standard operating procedures
- Answers phones and schedules carrier appointments.
- Processes and maintains hourly employee files and attendance records
- Maintains accurate employee list to be reported to regional Human Resources weekly. Conducts hourly new orientation per Human Resources standard operating procedures.
Education
Associate of Science -
Hudson Valley Community College
Troy, NYSkills
- Card shuffling
- Game rules
- Betting procedures
- Cash handling
- Customer engagement
- Conflict resolution
- Policy compliance
- Attention to detail
- Active listening
- Time management
- Problem solving
- Mathematical proficiency
- Adaptability and flexibility
- Stress tolerance
- Multi-tasking
- Self motivation
- Collection reporting
Certification
- EMT
- CDL B
- GAMING LICENSE
Timeline
Table Games Dealer
Rivers Casino
01.2024 - Current
School Bus Driver
Guilderland Central School District
11.2023 - 04.2024
Emergency Medical Technician
Mohawk Ambulance
01.2021 - 08.2023
Plant Manager
Millwood, Inc..
10.2016 - 06.2020
Associate of Science -
Hudson Valley Community College