Janelle Swaggerty
Intake Specialist
Maplewood,NJ
Summary
Hardworking and passionate Intake Specialist skilled in data assessment and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Specialist
Novartis
05.2024 - Current
- Review source documents such as faxed patient service request forms
- Accurate and timely data entry of source documents (within key performance indicators)
- Email, or other source document intake, review and processing
- Review source documents for Potential Adverse Event identification and reporting
- Follows quality control processes to ensure data integrity; flags trends and communicates in-sights with supervisor
Contracted Intake Specialist
Synectics/Novartis
4 2023 - 05.2024
- Review source documents such as faxed patient service request forms
- Accurate and timely data entry of source documents (within key performance indicators)
- Email, or other source document intake, review and processing
- Review source documents for Potential Adverse Event identification and reporting
- Follows quality control processes to ensure data integrity; flags trends and communicates in-sights with supervisor
Contracted Transcriptionist
Kendall Creek Communications
9 2021 - 04.2024
- Accurately transcribe corporate meetings, legal hearings, and interviews.
- Reviewed completed reports for proper formatting, grammar and sentence structure per guidelines.
- Transcribed sensitive documents with complete confidentiality.
Quality Assurance Editor
Global Medical Transcription Inc
09.2021 - 04.2024
- Distinguish between homonyms and recognize inconsistencies and mistakes in medical terms.
- Edited physician reports from dictation using Inscribe software.
- Applied medical terminology related to provider-specific treatments and techniques.
Care Coordinator
Amazing Caregivers Home Care
01.2023 - 03.2023
- Conducted market research to discover new leads, opportunities and messaging.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
Account Manager
Betvisor
03.2022 - 11.2022
- Constant communication with players.
- Troubleshooting issues faced with casino sites and technical support.
- Data entry.
Intern
Caption First
07.2021 - 08.2021
- Accurately transcribe audio and video files while upholding confidentiality standards.
- Submit completed files by or before due date.
- Communicate with staff when completed files have been submitted.
Office Manager
Li Dragons LLC
12.2018 - 03.2020
- Ensure completion of necessary requirements and documentation needed for services.
- Customer service for existing and potential clients.
- Answer phone and manage multiple call lines.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation to foster career advancement.
- Managed accounts, scheduling, employee and event itineraries to improve productivity initiatives.
- Oversaw office inventory activities by ordering and restocking materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Certification - General Transcription
Transcription Certification Institute
Ellensburg, WA 06.2020 - 2021.08
Degree - Health Administration and Business Administration
School of Arts And Sciences, Rutgers University
New Brunswick, NJ 09.2014 - 2018.05
Skills
- Customer Service Experience
Interpersonal Communication
Knowledge of Medical Terminology
Analytical Skills
Administrative Support
EMR / EHR
Friendly nature
Consultation and advisory
Intake assessment
Flexible and Adaptable
Certification
CNP - Certified Notary Public
Additional Information
References available on request.
Timeline
Intake Specialist
Novartis
05.2024 - Current
Care Coordinator
Amazing Caregivers Home Care
01.2023 - 03.2023
Account Manager
Betvisor
03.2022 - 11.2022
CNP - Certified Notary Public
01-2022
Quality Assurance Editor
Global Medical Transcription Inc
09.2021 - 04.2024
Intern
Caption First
07.2021 - 08.2021
Certification - General Transcription
Transcription Certification Institute
06.2020 - 2021.08
Office Manager
Li Dragons LLC
12.2018 - 03.2020
Degree - Health Administration and Business Administration
School of Arts And Sciences, Rutgers University
09.2014 - 2018.05
Contracted Intake Specialist
Synectics/Novartis
4 2023 - 05.2024
Contracted Transcriptionist
Kendall Creek Communications
9 2021 - 04.2024
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