Janelle Tso
Rio Rancho,NM
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Dollar Tree
03.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Dieatay Aide
Ceder Ridge Inn
06.2008 - 02.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School -
Shiprock High School
Shiprock, NM05.2008
Skills
- Staff Management
- Customer Relationship Management
- Team Motivation
- Customer Service and Satisfaction
- Merchandising
Timeline
Assistant Manager
Dollar Tree
03.2020 - Current
Dieatay Aide
Ceder Ridge Inn
06.2008 - 02.2017
High School -
Shiprock High School