Janelle Vargas
La Palma,CA
Summary
Motivated and guest-focused team member with experience in restaurant operations, effective bilingual support, cashiering, and customer service in fast-paced environments. Excelling in communication, teamwork, cash handling, and creating the utmost positive guest experiences. Seeking opportunities to further develop hospitality and guest service skills.
Overview
2
2
years of professional experience
Work History
Cashier
Paul's Place
Buena Park, CA
08.2024 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with product inquiries and resolved issues promptly.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to improve service speed during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized products at the end of each shift.
- Educated customers on menu items and promotions, enhancing overall customer experience.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Developed strong communication skills while interacting with diverse clientele daily.
- Assisted in training new team members on customer service protocols and tools.
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
Education
Associate of Science - Forensic Psychology
Cypress College
Cypress, CA05-2027
Skills
- Customer service excellence
- Patience and empathy
- Cash handling/reconciling management
- Order taking
- Cleaning and sanitizing
- Reliability and punctuality
- Product knowledge
- Complex Problem-solving
- Dependable and responsible
- Fluent bilingual communication in English and Spanish (reading, writing, and speaking)
- Task prioritization
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Paul's Place
08.2024 - Current
Associate of Science - Forensic Psychology
Cypress College