Janelle Velasco
Longview,WA
Summary
Loyal employee with strong leadership and organizational skills in fast-paced environments. Effective in team management and optimizing daily operations to ensure customer satisfaction, and business growth.
Overview
3
3
years of professional experience
Work History
Cafe Manager
The Hangout
Lodi, CA
01.2024 - Current
- Managed two café locations efficiently, and maintained productivity in each workspace
- Oversaw daily café operations to maintain a smooth workflow
- Delivered excellent customer service experiences by addressing concerns promptly and professionally
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe
- Grew cafe sales by effectively marketing business and improving customer relations strategies
- Managed financial responsibilities effectively, including forecasting, and cash handling procedures
Barista
The Hangout
Galt, CA
05.2022 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
- Controlled line and crowd with quick, efficient service
Education
Some College (No Degree) - Dental Hygiene
Clark College
Vancouver, WAHigh School Diploma -
Galt High School
Galt, CA01-2024
Skills
- Cafe Inventory Management
- Efficient Learning Ability
- Cash Management
- Customer Experience Management
- Reliable and Responsible
References
References available upon request.
Languages
Spanish
Native/ Bilingual
Timeline
Cafe Manager
The Hangout
01.2024 - Current
Barista
The Hangout
05.2022 - 01.2024
Some College (No Degree) - Dental Hygiene
Clark College
High School Diploma -
Galt High School
Similar Profiles
Taylor LoanTaylor Loan
Server at The HangoutServer at The Hangout
Austin ScalesAustin Scales
Food Runner/Busser at The HangoutFood Runner/Busser at The Hangout
Richard ThaiRichard Thai
FOH Manager at The HangoutFOH Manager at The Hangout
Jeff HillJeff Hill
Sales Associate at Riverside PaymentsSales Associate at Riverside Payments
Christy QueenerChristy Queener
Professional Photographer/Business Owner at Royal Image PhotographyProfessional Photographer/Business Owner at Royal Image Photography