Janelle Woods
Veguita,NM
Summary
Dynamic customer service professional with experience at multiple food chain locations, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective complaint handling and active listening. Skilled in data entry and maintaining operational efficiency, fostering loyalty and repeat business through personalized service experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
Belen, NM
01.2025 - 05.2026
- Assisted customers with order inquiries and complaints, ensuring prompt resolution and satisfaction.
- Processed customer transactions accurately using point-of-sale systems, maintaining high efficiency during peak hours.
- Collaborated with team members to streamline order preparation and delivery processes, enhancing service speed.
- Educated customers on menu items and promotions, contributing to increased sales and customer engagement.
- Managed inventory levels effectively, minimizing waste and ensuring availability of popular products during busy shifts.
- Trained new staff on customer service protocols and operational procedures, fostering a knowledgeable team environment.
- Developed positive relationships with regular customers, promoting loyalty through personalized service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Volunteer Server
Moose Lodge
Rio Communities, NM
11.2021 - 07.2024
- Provided exceptional customer service, ensuring positive dining experiences for patrons.
- Managed food and beverage orders efficiently, minimizing wait times and enhancing guest satisfaction.
- Collaborated with kitchen staff to maintain smooth operations during peak hours.
- Trained new servers on menu items, service standards, and operational procedures.
- Monitored table settings and cleanliness, ensuring compliance with health regulations.
- Assisted in inventory management by tracking stock levels of supplies and equipment.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Kitchen Staff Member
McDonald’s
Belen, NM
01.2023 - 06.2023
- Prepared food items according to standardized recipes to ensure consistency and quality.
- Maintained cleanliness and organization of kitchen equipment and work areas to meet health standards.
- Collaborated with team members to efficiently execute high-volume orders during peak hours.
- Assisted in inventory management by monitoring stock levels and reporting shortages to management.
- Evaluated kitchen workflows and suggested improvements to enhance operational efficiency.
- Ensured compliance with food safety regulations through regular inspections of storage practices.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Education
High School Diploma -
Infinity High School
Belen, NM05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative
Domino's Pizza
01.2025 - 05.2026
Kitchen Staff Member
McDonald’s
01.2023 - 06.2023
Volunteer Server
Moose Lodge
11.2021 - 07.2024
High School Diploma -
Infinity High School