Dedicated customer service professional with strong skills in team building and employee training. Committed to enhancing guest experiences and driving team performance.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Server
Red Lobster
Carpentersville, Illinois
05.2025 - Current
Provided excellent customer service by greeting and seating guests promptly.
Assisted in training new servers on menu items and customer service protocols.
Managed guest concerns professionally to enhance overall dining experience.
Manager
Docks Bar & Grill
Wauconda, Illinois
06.2019 - 09.2023
Supervised staff to ensure high-quality customer service.
Coordinated schedules and training for team members.
Implemented health and safety protocols for restaurant compliance.
Office Clerk
Pinky Styles
Chicago, Illinois
05.2021 - 10.2022
Communication, phones, emailing and greeting
Scheduling- managing calendars, deliveries and meetings