Janelly Morales
Odessa
Summary
Flexible and reliable worker dedicated to delivering exceptional customer service and enhancing guest experiences. Proficient in managing diverse customer needs, taking accurate orders, and ensuring satisfaction through attentive service. Quick to adapt and eager to grow within the company, bringing a strong work ethic and enthusiasm for team collaboration. Capable of supporting operational tasks such as stocking and maintaining cleanliness during opening and closing procedures.
Overview
7
7
years of professional experience
Work History
Server
Charann's Tavern
Tampa, FL
02.2026 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment, enhancing overall dining experience.
- Managed cash register operations, handling transactions accurately and efficiently to maintain financial integrity.
- Managed end-of-day tasks, including cleaning, restocking, and securing the restaurant environment.
Crew member
Huey Magoo's Chicken
Odessa, FL
02.2025 - 06.2026
- Managed front counter, drive-thru, and various service areas.
- Achieved customer satisfaction through efficient order management, meal preparation, and payment processing. Enhanced dining experience by effectively handling orders, preparing meals, and collecting payments. Delivered exceptional service by streamlining order processing, meal preparation, and payment collection.
- Exhibited strong multitasking capabilities to enhance operational efficiency.
- Nurtured partnerships among team members to enhance overall productivity and effectiveness.
- Executed opening and closing tasks to ensure smooth daily operations and customer readiness.
- Executed restocking and organization of inventory to enhance operational efficiency.
Server
Sam’s New York Pizza
Odessa, FL
09.2024 - 02.2025
- Increased sales through suggestive selling techniques.
- Ensured customer satisfaction by promptly addressing concerns and resolving issues.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Exceeded monthly upselling goals by promoting additional menu items.
- Facilitated order-taking to enhance customer service experience.
- Welcomed customers with a friendly and professional demeanor.
- Managed end-of-day operations, including inventory checks and cash reconciliation, to facilitate shop closure.
- Oversaw shop cleanliness and organization to enhance operational efficiency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Crew Member
Mcdonalds
Odessa, FL
11.2022 - 09.2024
- Utilized excellent customer service skills
- Managed multiple orders per shift with accuracy and efficiency.
- Collaborated with team members to exceed expectations
- Demonstrated strong communication skills
- Maintained a clean and organized work environment according to safety standards.
Babysitter
Family/Family Friends
Odessa, FL
01.2020 - 11.2022
- Implemented engaging and educational activities for children.
- Established trusting relationships with parents
- Safely supervised playtime and outdoor activities, ensuring a secure environment for children.
- Organized daily schedules efficiently, allowing for better time management and activities planning.
Education
High School -
J.W. Mitchell High School
New Port Richey, FL06.2025
No Degree - Cosmetology
Aveda Institute
Clearwater, FL05.2025
Skills
- Order taking
- Item promotion
- Customer Service
- Cash Handling
- Problem Solving
- Food Preparation
- Hospitality service expertise
- Teamwork
- Observing
- Menu Knowledge
- Rapid Multitasking
- Team Collaboration
Timeline
Server
Charann's Tavern
02.2026 - Current
Crew member
Huey Magoo's Chicken
02.2025 - 06.2026
Server
Sam’s New York Pizza
09.2024 - 02.2025
Crew Member
Mcdonalds
11.2022 - 09.2024
Babysitter
Family/Family Friends
01.2020 - 11.2022
High School -
J.W. Mitchell High School
No Degree - Cosmetology
Aveda Institute