Janelly Robles
Duluth,GA
Summary
Systematic operations lead with strengths in team supervision and training, forecasting, and managing varied workloads. First-rate performance tracking and people management skills.
Overview
7
7
years of professional experience
Work History
Operations Lead
Thredup Distribution Center
Suwanee, GA
06.2022 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Creating reports on operational activities, performance metrics and customer feedback.
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
- Resolving escalated issues involving customers, vendors or employees.
- Trained, mentored and motivated employees to maximize team productivity.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Maintained positive working relationship with fellow staff and management.
- Performing root cause analysis of any problems encountered in operations.
Customer Service Representative
Target Logistics
Johnson Creek, GA
09.2017 - 05.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Duluth High School
Duluth, GA05-2017
Skills
- Distribution Management
- Facility Management
- Warehouse Management
- Procedure Implementation
- People management proficiency
- Production Planning
- Strong team building skills
Languages
Spanish
Limited
Timeline
Operations Lead
Thredup Distribution Center
06.2022 - Current
Customer Service Representative
Target Logistics
09.2017 - 05.2020
High School Diploma -
Duluth High School
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