Janelly Vidales
San Antonio
Summary
I'm a dedicated and versatile professional with a high school diploma and a strong background in customer service, administration, and housekeeping. I have customer service experience with HEB, where I developed excellent communication and problem-solving skills. I have also gained valuable housekeeping experience working in hotels and office environments demonstrating reliability, attention to detail, and a willingness to learn new responsibilities.
In addition, I have filing and administrative experience from her work with the City of San Antonio, where I maintained organized records and supported daily office operations. I have also completed the medical administration assistant program earning a certificate and gaining experience in medical administrative duties, including office support, record management, and customer service in a healthcare setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Texas Health and Human Service Commission
San Antonio
06.2021 - 10.2023
- Maintained accurate records and files for client services.
- Processed incoming correspondence and directed to appropriate personnel.
- Supported team by organizing office supplies and resources efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
Customer Service Representative
HEB Grocery Store
San Antonio
02.2020 - 12.2020
- Maintained a clean and organized store environment for customer satisfaction.
- Handled customer complaints with empathy and professionalism to ensure resolution.
- Collaborated with team members to optimize workflow during peak hours.
- Managed inventory levels by restocking shelves efficiently as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Housekeeper
HYATT PLACE
San Antonio
11.2019 - 09.2020
- Maintained cleanliness and orderliness of guest rooms and common areas.
- Restocked supplies in guest rooms and public areas.
- Assisted in deep cleaning projects during off-peak hours.
- Reported maintenance issues to ensure prompt resolution for guests.
- Utilized cleaning equipment and chemicals safely and effectively.
- Followed established procedures for waste disposal and recycling practices.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce the spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Provided information about hotel services upon request from guests.
- Organized closets with hangers for guests' clothing items.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Education
MEDICAL ADMINISTRATIVE ASSISTANT - MEDICAL HEALTHCARE
Coursera
SAN ANTONIO05-2026
High School Diploma -
LEADERSHIP ACADEMY
San Antonio, TX11-2017
Skills
- Patient scheduling
- Medical terminology
- Microsoft Office
- Customer service
- Attention to detail
- Customer and client relations
- Communication skills
- Team bonding
Languages
English
Professional
Certification
- Medical Administrative Assistant and Office Procedures
- Medical Administrative Assistant and the Healthcare Team
- Medical Administrative Assistant Professionalism in Allied Health
- Medical Administrative Assistant Revenue Cycle, Billing, and Coding
- Medical Administrative Assistant Data and Electronic Health Records
- Medical Administrative Assistant Healthcare Delivery for Medical Practices Managers
- Medical Administrative Assistant Quality and Safety in Ambulatory Healthcare Management
- Medical Administrative Assistant Human Resources Management Essentails
- Medical Administrative Assistant Introduction to Ambulatory Healthcare Management
Timeline
Administrative Assistant
Texas Health and Human Service Commission
06.2021 - 10.2023
Customer Service Representative
HEB Grocery Store
02.2020 - 12.2020
Housekeeper
HYATT PLACE
11.2019 - 09.2020
MEDICAL ADMINISTRATIVE ASSISTANT - MEDICAL HEALTHCARE
Coursera
High School Diploma -
LEADERSHIP ACADEMY