Janel W. Christiansen
Clearfield,Utah
Summary
Insightful and dedicated professional with exceptional customer service, sales, time management and problem-solving skills. Performance-focused with a friendly and collaborative nature to ensure customer satisfaction and drive sales.
Overview
30
30
years of professional experience
Work History
Independent Travel Agent - Remote
Cruise Brothers
Warwick, Rhode Island
04.2025 - Current
- Partnered with suppliers to secure reservations for cruises, flights, and accommodations, ensuring seamless client experiences.
- Provided expert advice on travel regulations, documentation, and health requirements.
- Informed clients on onboard activities, excursions, and destination highlights, to enhance travel planning.
- Recorded and organized bookings and payments.
Reservation Sales Representative
Private Vacations
Bountiful, Utah
06.2021 - 11.2023
- Handled incoming customer calls for reservation requests and modifications, ensuring accurate and timely service.
- Managed reservation systems to monitor availability and secure accommodations for customers.
- Addressed and resolved customer issues regarding reservations and travel arrangements, enhancing overall customer satisfaction.
Travel Agent
AAA Northern California, Nevada & Utah
Clearfield, UT
04.2016 - 06.2018
- Assisted clients in planning and booking personalized travel itineraries.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
Senior Secretary
Church Of Jesus Christ Of Latter Day Saints
Salt Lake City, Utah
07.1996 - 02.2016
- Coordinated scheduling of meetings, travel arrangements, and payroll for executive staff, ensuring smooth operations.
- Managed incoming telephone calls, providing information to callers, taking messages, and transferring calls as needed.
- Used voice recorder and MicroSoft Word to compose and transcribe meeting minutes.
- Utilized office equipment, including photocopiers, scanners, and fax machines, to support daily administrative functions.
Education
Associate of Applied Science - Travel Sales And Tourism
Weber State University
Ogden, UT06-1991
Some College (No Degree) - Transportation Management
Salt Lake Community College
Salt Lake City, UT08-1989
High School Diploma -
Davis High School
Kaysville, UT06-1989
Skills
- Microsoft Office Suite
- Customer service excellence
- Attention to detail
- Administrative support
- Reservation systems (4)
- Customer relations management
- Sales transactions
- Cash register operation
- Conflict resolution
- Data entry / Payroll
- Dependable and responsible
- Friendly, positive attitude
Timeline
Independent Travel Agent - Remote
Cruise Brothers
04.2025 - Current
Reservation Sales Representative
Private Vacations
06.2021 - 11.2023
Travel Agent
AAA Northern California, Nevada & Utah
04.2016 - 06.2018
Senior Secretary
Church Of Jesus Christ Of Latter Day Saints
07.1996 - 02.2016
Associate of Applied Science - Travel Sales And Tourism
Weber State University
Some College (No Degree) - Transportation Management
Salt Lake Community College
High School Diploma -
Davis High School