Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Tina Louise Zelaya

Summary

Dedicated professional with 20 years of experience in customer service, security, and caregiving. Proven ability to deliver exceptional service through strong interpersonal and problem-solving skills. Recognized for reliability and commitment to quality in all interactions.

Overview

27
27
years of professional experience

Work History

Independent Travel Agent

InteleTravel
01.2021 - Current
  • Researched the availability of airline tickets and accommodations for customers' trips.
  • Utilized a variety of resources such as online booking systems, brochures, maps and guidebooks to assist in creating trip itineraries.
  • Answered inquiries from potential travelers regarding trip planning processes and procedures.
  • Provided support to existing customers by helping them modify their existing bookings or resolve any issues they encountered during their travels.
  • Coordinated with airlines and other travel suppliers to secure reservations for customers.
  • Attended seminars, trade shows or conferences related to the tourism industry to stay up-to-date with new products or services available.

Event Decorator

ZelayaEnterprises
New York, NY
01.2021 - Current
  • Worked within client budget constraints when selecting materials and components.
  • Maintained inventory of decorative items such as fabrics, ribbons, lights.
  • Collaborated with clients to understand their vision for the event and offered suggestions on how to achieve desired look.
  • Selected appropriate materials and props for decorations.
  • Ensured all decorations were placed correctly prior to the start of an event.
  • Inspected event venues to determine best decor layout.

School Safety Agent

New York Police Department (NYPD)
Bronx, NY
09.2001 - Current
  • Monitor the safety of students, staff, and visitors.
  • Operate scanning equipment, verify IDs, and handle emergency responses.
  • Monitored student behavior for compliance with school rules and regulations.
  • Verified identification cards for staff members entering the facility after hours.
  • Coordinated with local law enforcement agencies when necessary for additional support during emergencies.
  • Enforced security measures at all times on campus property.
  • Maintained records of all security-related incidents including written reports and incident logs.

Homecare Aide

AHRC
New York, NY
01.2001 - 03.2001
  • Assisted clients with daily tasks, medication, and ensured safe environments.

Youth Officer

Woodland Hills Detention Center
TN
01.1999 - 06.1999
  • Supervised and mentored juveniles, organized activities.

Customer Service Associate

Best Buy
Columbia, SC
09.1998 - 01.1999
  • Assisted customers with tech purchases and merchandising.
  • Performed additional duties as assigned by management team.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.

Education

High School Diploma -

Health Professions High School
Queens, NY
06.1996

Some College (No Degree) - Pre-Medicine, Biology

Fisk University
Nashville, TN

Skills

  • Strong Communication skills
  • CPR Certified
  • Microsoft Office Suite
  • Event coordination
  • Customer service
  • Valid driver's license

Availability

Available Immediately

References

References available upon request.

Timeline

Independent Travel Agent

InteleTravel
01.2021 - Current

Event Decorator

ZelayaEnterprises
01.2021 - Current

School Safety Agent

New York Police Department (NYPD)
09.2001 - Current

Homecare Aide

AHRC
01.2001 - 03.2001

Youth Officer

Woodland Hills Detention Center
01.1999 - 06.1999

Customer Service Associate

Best Buy
09.1998 - 01.1999

High School Diploma -

Health Professions High School

Some College (No Degree) - Pre-Medicine, Biology

Fisk University

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