Laura Farnham
Loxahatchee,FL
Summary
Talented Independent Travel Agent with 9+ years experience in the industry. Expertise in customer service, vacation planning, and group travel. Highly organized and detail-oriented coupled with proficiency in using office software.
Overview
15
15
years of professional experience
Work History
Independent Travel Agent
K & E Travel
05.2015 - Current
- Organized group tours, managing logistics and ensuring a seamless travel experience for all participants.
- Increased repeat business by building strong relationships with clients through excellent customer service.
- Conducted thorough research on destinations, accommodations, and attractions to provide well-informed advice to clients.
- Provided timely assistance to travelers in need, resolving issues promptly and professionally.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Personal Assistant
Tri-County HVAC LLC
12.2023 - Current
- Provide support to the owner and aid in personal tasks such as scheduling appointments or running errands when needed.
- Handle incoming mail, bills, and invoices.
- Maintain appropriate filing of personal and professional documentation.
- Communicate with staff, suppliers, and clients
- Assist with special projects when needed
- Maintain confidentiality and discretion while handling sensitive information relevant to company operations.
- Identify needs and coordinate plans for travel and out-of-town functions.
Project Manager
A.B. Data Ltd.
01.2022 - 01.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks, and took corrective action as needed.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
K-2 Teacher, ESE
Pierce Hammock Elementary School
08.2009 - 01.2022
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
- Team Leader
- Classroom Teacher Association Lead Representative
- Safety Patrol Advisor-researched, planned, and led trips to Washington DC.
- Event Management-Schoolwide/Community
Education
Completed Coursework - Curriculum And Instruction
Florida Atlantic University
Boca Raton, FL01-2003
Bachelor of Science - Hospitality And Tourism Management
Florida International University
Miami, FL12-1999
Skills
- Strong communication skills
- Active listening
- Reservation software
- Technology/Tool Implementation
- Travel industry expertise
- Adaptability
- Exceptional customer service
- Schedule management
- Multitasking and organization
- Conflict Resolution
- Team building
Accomplishments
- Awarded LifeChanger of the Year Honor Roll Member (2019)
- Awarded LifeChanger of the Year Nominee (2018)
- Awarded Pierce Hammock William T. Dwyer Award for Excellence Representative (2018-2019)
- Awarded Pierce Hammock Teacher of the Year (2014)
Timeline
Personal Assistant
Tri-County HVAC LLC
12.2023 - Current
Project Manager
A.B. Data Ltd.
01.2022 - 01.2024
Independent Travel Agent
K & E Travel
05.2015 - Current
K-2 Teacher, ESE
Pierce Hammock Elementary School
08.2009 - 01.2022
Completed Coursework - Curriculum And Instruction
Florida Atlantic University
Bachelor of Science - Hospitality And Tourism Management
Florida International University
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