Janely Cervantes

• Engage with clients to understand their financial needs and provide expert advice on the best loan options.
• Handle the end-to-end loan process, from initial application to final approval, ensuring a smooth and efficient experience for clients.
• Evaluate clients’ financial information, including credit scores and income, to determine loan eligibility.
• Ensure all loan processes comply with industry regulations and internal company policies.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Designed sales and service strategies to improve revenue and retention.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Collaborated with management on developing strategic plans for achieving business goals.
• Ensure Daily operations tasks are completed on a timely matter
• Maintained filing system for records, correspondence and other documents.

Experience Recognitions

• Top Sales associate in the company between 2016-2018
• Multi- Top recognition Earner
• Directly Manage a team of 45+ employees
• Directly Manage up to 10+ locations
• Control budget expenses to remain profitable on all event or incentive investments
• Consistently recruiting new talent & maintaining excellent staff.
• Exceeded sales targets through effective marketing and negotiation strategies.
• Monitored sales team performance and provided effective training to help each reach targets.

Networking

• Establishing and maintaining relationships with Businesses, vendors and venues
• Product and Service Promotion- In store, via telecommunication, Social Media, community out reach & door to door

Technology Experience:

• Proficient computer networks, connections and cabling
• Proficient performing base troubleshooting to system failures
• Capable to Inspect LAN infrastructure and fix minor problems/bugs

• Developed positive relationships with new and existing customers, leading to increased sales opportunities.
• Analyzed competitors' marketing campaigns for insights to gain attention and sales for clients
• Learned and implemented strategies for upselling products and services and suggesting complementary products to maximize value of each transaction.