Janely Cervantes

• Top Sales leader in Branch
• Developed strategies for increasing customer satisfaction levels and improving service quality.
• Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
• Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
• Resolved customer issues effectively in order to maintain strong customer relationships.
• Supervised branch team, providing management with performance assessment suggestions.
• Demonstrated expertise and reasoned guidance regarding loan products, lines of credit, and account options.
• Evaluated credit application to determine risk factors and financial feasibility.
• Managed and inspired team members to perform to full potential, driving branch profitability.

Experience Recognitions

• Top Sales associate in the company between 2016-2018
• Multi- Top recognition Earner
• Directly Manage a team of 45+ employees
• Directly Manage up to 10+ locations
• Expanding company growth-Open, relocate & operate new business locations
• Control budget expenses to remain profitable on all event or incentive investments
• Complete multiple locations audits monthly, Reduce company losses & report fraudulent activity

Team Management

• Consistently recruiting new talent & maintaining excellent staff
• Conducting performance and wage reviews
• Handling workplace investigations, disciplinary, and termination procedures

Sales:

• Exceeded sales targets through effective marketing and negotiation strategies.
• Monitored sales team performance and provided effective training to help each reach targets.
• Conducted monthly training seminars to assist teams with development of Sales and leads.
• Trained, managed and motivated team of 45+ , weekly huddle calls & meetings
• Staff Sales improvement plans
• Sales Tracking- Excel,word & goggle drive proficient
• Designated Radio promotional Speaker

Networking

• Establishing and maintaining relationships with Businesses, vendors and venues
• Planning event details and aspects, including seating, employees breaks and necessary facilities.
• Product and Service Promotion- In store, via telecommunication, Social Media, community out reach & door to door
• Area Marketing event coordinator

Technology Experience:

• Proficient computer networks, connections and cabling
• Proficient performing base troubleshooting to system failures
• Capable to Inspect LAN infrastructure and fix minor problems/bugs

• Developed positive relationships with new and existing customers, leading to increased sales opportunities.
• Analyzed competitors' marketing campaigns for insights to gain attention and sales for clients
• Learned and implemented strategies for upselling products and services and suggesting complementary products to maximize value of each transaction.