Janely Maldonado
Miami,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Janely Maldonado
Miami, FL
08.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Jcrew
Janely Maldonado
Miami, Florida
05.2020 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted customers, provided excellent customer service, and answered questions.
- Restocked shelves with new merchandise as needed.
- Organized merchandise displays to attractively showcase products.
- Operated cash register to process payments from customers accurately and efficiently.
- Informed customers about current sales, promotions, and special offers.
- Handled all customer complaints professionally and courteously while adhering to company policies.
- Performed weekly audits of stockroom organization and cleanliness standards according to company policy.
- Managed the fitting room area by ensuring it was neat, organized, and stocked with appropriate sizes of garments.
- Processed returns and exchanges quickly and efficiently while ensuring accuracy in paperwork.
- Created an inviting atmosphere through attentive service, friendly attitude, knowledge of products, fashion trends.
- Recommended shoes and accessories to complement client outfits.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06-2020
Skills
- Clerical Support
- Cash Handling
- Correspondence typing
- Office Administration
- Appointment confirmation
- Customer Service
- Scheduling
- Appointment Scheduling
- Telephone Etiquette
- Multi-Line Telephone Systems
- Problem-solving skills
- Listening Skills
Timeline
Front Desk Receptionist
Janely Maldonado
08.2022 - Current
Jcrew
Janely Maldonado
05.2020 - 08.2022
High School Diploma -
Coral Gables Senior High School