JANELYZ CURET
Houston,TX
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly organized and dependable; able to effectively coordinate tasks to accomplish projects with timeliness and creativity.
Overview
7
7
years of professional experience
Work History
Patient Concierge
BioSpine Institute
Tampa, US
03.2023 - 07.2024
- Serve patients by greeting and helping them
- Scheduling appointments
- Maintaing records and accounts
- Answering all inbound calls and outside referrals
Medical Biller
CareFirst imaging
Tampa, US
03.2022 - 03.2023
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Processed credit card payments from patients in accordance with office policy.
- Updated patient accounts with information obtained from internal departments or external sources.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
Customer Service Representative
United Health Group
Tampa, US
12.2020 - 01.2022
- Taking inbound calls from consumers to answer questions regarding benefits
- Open enrollment
- And health savings
- Handling and researching issues over the phone
- Utilizing the computer database to verify and document information
- Navigate a computer while on the phone and toggle multiple screens simultaneously
- Understand multiple products and multiple levels of benefits within each product
Data Entry Specialist
Patient Prism
Tampa, US
01.2019 - 03.2020
- Proficient typing and transcription
- Type correspondence
- Reports text and other written material
- Maintaining ongoing accounts of over 1,000 patients
- Complied
- Prioritized
- Sorted
- And processed customer orders into local database
Front Desk Receptionist
Amazing Lash Studio
Tampa, US
07.2018 - 12.2018
- Responsible for answer phones & greeting clients
- Scheduling & canceling appointments as necessary
- Explaining & promoting our products to clients to best fit their needs
- Checking our clients in and out and documenting their account
Cell Phone Associate
T-Mobile
Tampa, US
03.2017 - 07.2018
- Sold cell phones
- Cellular service
- And multiple cell phone accessories to customers who visited the store
- Work confidently and efficient in a fast-paced work environment
- Always having a friendly & positive
- Customer oriented work ethic to make an enjoyable shopping experience
- Responded to billing inquiries and provided efficient customer service
- Ensured customer satisfaction by resolving technical troubleshooting of various phones and accessories
Server
Bar Asia
Tampa, US
02.2018 - 05.2018
- Assist guests in order selection by promoting specific menu items and specials
- Up-sell appetizers
- Specialty beverages
- And desserts to increase guest check averages
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Regularly follow-up with guest tables and promptly fulfill additional requests
- Collect payments and balance transactions with receipts
Education
Associate of Arts - Finance
Hillsborough Community College
Tampa, FL10.2024
Skills
- Time management proficiency
- Quality-oriented team player
- Patient Billing
- Time management
- Reliable
- Fast learner
Timeline
Patient Concierge
BioSpine Institute
03.2023 - 07.2024
Medical Biller
CareFirst imaging
03.2022 - 03.2023
Customer Service Representative
United Health Group
12.2020 - 01.2022
Data Entry Specialist
Patient Prism
01.2019 - 03.2020
Front Desk Receptionist
Amazing Lash Studio
07.2018 - 12.2018
Server
Bar Asia
02.2018 - 05.2018
Cell Phone Associate
T-Mobile
03.2017 - 07.2018
Associate of Arts - Finance
Hillsborough Community College
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