Stacy D. Carson
Akron,Ohio
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
16
16
years of professional experience
Work History
Patient Concierge
Akron Children’s Hospital
Akron, Ohio
01.2022 - Current
- Assess patient needs and connect families to resources throughout the hospital and community.
- Prepares families for entry into the department. Created patient pre-op kit provides needed information and a nutritional snack. Rounds on families in designated areas to assess their needs.
- Screens for determinants in patient satisfaction and creates solutions to remove those obstacles. Actively listened to patient concerns, offering appropriate solutions as necessary.
- Collaborated closely with nursing staff on various tasks or assignments.
- Worked with internal and external staffing to address needed patient resources.
- Served on committee to measure and evaluate pre-op visit. Processes were effectively streamlined.
Patient Liaison
Akron Children’s Hospital
Akron, Ohio
09.2017 - 01.2022
- Advocated for patients and their families to assess their needs and scheduled appropriate visits or testing.
- Schedules appointments and outpatient testing
- Utilized communication skills to resolve stressful situations and facilitated results for families. Effectively provided precise communication to nursing staff through patient chart.
- Coordinated transportation for patients when needed.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Supply Technician
Akron Children’s Hospital
Akron, Ohio
07.2008 - 09.2017
- Communicates daily with medical staff to assess the requirements of the unit.
- Successfully implemented a solution to reduce low supplies, which reduced delays in nurses providing care to their patients.
Education
Master of Arts - Child And Family Development
University of Akron
Akron, OH05-2026
Bachelor of Science - Public Health, Allied Health
Kent State University
08-2024
Skills
- Strong written communication
- Works exceptional independently and collaboratively to accomplish projects
- Remarkable customer service
- High quality problem resolution abilities
- Culturally sensitive
- Time management proficiency
Timeline
Patient Concierge
Akron Children’s Hospital
01.2022 - Current
Patient Liaison
Akron Children’s Hospital
09.2017 - 01.2022
Supply Technician
Akron Children’s Hospital
07.2008 - 09.2017
Master of Arts - Child And Family Development
University of Akron
Bachelor of Science - Public Health, Allied Health
Kent State University