Janene Cena
Holland
Summary
Dynamic retail manager with expertise in customer service, inventory control, and cash management. Proven ability to drive sales growth and enhance customer experiences through effective training and visual merchandising strategies.
Overview
34
34
years of professional experience
Work History
PT Retail Manager
Carters
Holland, MI
02.2023 - 12.2025
- Coordinated daily operations to enhance customer experience and drive sales growth.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Managed inventory levels, ensuring optimal stock availability for peak shopping periods.
- Implemented visual merchandising strategies to maximize product visibility and appeal.
FT Retail Store Manager
Talbots
Holland, MI
06.2012 - 10.2022
- Led team to achieve sales goals through effective training and performance management.
- Developed scheduling strategies to optimize staff coverage and enhance customer service.
- Implemented visual merchandising standards to drive product visibility and boost sales performance.
- Analyzed inventory levels, reducing stock discrepancies and improving replenishment processes.
FT Assistant Retail Sales Manager
The Gap
CA, OR, NY, MI
02.2003 - 06.2012
- Assisted in managing daily store operations and maintaining high customer service standards.
- Supported team in achieving sales targets through effective product merchandising and promotion strategies.
- Trained and mentored new staff on store policies, procedures, and customer engagement techniques.
- Analyzed sales data to identify trends and inform inventory management decisions for optimal stock levels.
Retail Store Manager
Victoria's Secret
Santa Barbara, CA
03.1992 - 05.2002
- Oversaw daily operations, ensuring high standards of customer service and store presentation.
- Led team training initiatives to enhance product knowledge and sales techniques.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Developed visual merchandising strategies to align with brand standards and drive customer engagement.
Education
No Degree -
Portland Community College
Portland, Oregon, ORNo Degree -
Loma Linda University
Loma Linda, CAAssociate of Science - Dental Hygiene
GRCC
Grand Rapids MI06-2011
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
Timeline
PT Retail Manager
Carters
02.2023 - 12.2025
FT Retail Store Manager
Talbots
06.2012 - 10.2022
FT Assistant Retail Sales Manager
The Gap
02.2003 - 06.2012
Retail Store Manager
Victoria's Secret
03.1992 - 05.2002
No Degree -
Portland Community College
No Degree -
Loma Linda University
Associate of Science - Dental Hygiene
GRCC