Yeimy Gonzalez-Miguel
Naples,FL
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Has a certification in project management as well.
Overview
2
2
years of professional experience
Work History
Pt Retail Sales Associate
Francesca's
Naples, FL
10.2024 - Current
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Answered store and merchandise questions and led customers to wanted items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Demonstrated knowledge of store products and services.
- Handled returns and exchanges according to company policies.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Used product knowledge to suggest items to match client needs.
- Participated in team meetings and training sessions.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Organized displays to attract customers and promote sales.
- Provided product information and answered customer questions.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Created price tags and merchandise signs for new items.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
Pt Sales Associate
Aeropostale
Naples, FL
10.2022 - 01.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Work the register and organize the floor.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Naples High School
Naples, FL06-2025
Skills
- Department reset
- Upselling strategies
- Customer needs assessment
- Product recommendations
- Money handling
- Discount application
- Dressing room support
- Stock replenishment
- Returns and exchanges
- Retail store operations
- Time management
- Sales goals attainment
- Gift card management
- Sales trends
- Promotional events
- Visual display arrangement
- Shelf stocking
- Relationship building
- Customer follow-up
- Retail merchandising expertise
- Friendly and outgoing
- Transaction processing
- Fashion sense
- Cross-selling techniques
- Stockroom safety procedures
- Loss prevention
- Independent judgement
- Customer engagement
- Backroom organization
- Stocking and receiving
- Verbal and written communication
- Cash handling
- Sales expertise
- Customer service
- Teamwork and collaboration
- Policy and procedure adherence
- Fitting room maintenance
- Product promotions
- Reliability and punctuality
- Flexible schedule
- Store maintenance
- Product merchandising
- Display setup
- Positive and professional
- Loyalty promotion
- FLUENT IN [LANGUAGE]
- Calm demeanor
- Teamwork
- Brand representation
- Trend awareness
Timeline
Pt Retail Sales Associate
Francesca's
10.2024 - Current
Pt Sales Associate
Aeropostale
10.2022 - 01.2023
High School Diploma -
Naples High School