Janerika Rivers
Pensacola,FL
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Navy Federal Credit Union
Pensacola, Florida
12.2024 - 02.2025
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
Life Insurance Agent
Primerica
Jacksonville , FL
03.2024 - 11.2024
- Explained coverage options to potential policyholders, answering questions or concerns.
- Communicated with clients to understand needs and identify best policies for each case.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
- Assisted clients with claims processes, providing guidance and support.
Crew Member
McDonald's
Pensacola, Florida
08.2022 - 02.2023
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Checked expiration dates on all products before serving them to customers.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Team Member
Whatabuger
Pensacola, Florida
05.2021 - 09.2022
- Collaborated with team members to achieve daily goals.
- Participated in training sessions for new employees when needed.
- Assisted customers with product selection and ordering process.
- Answered phone calls regarding inquiries about products or services.
- Collaborated with team members to achieve project milestones within set deadlines.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Developed positive customer relationships through friendly greeting and excellent service.
Education
High School Diploma -
Pensacola High School
Pensacola, Florida05-2023
Skills
- Customer service
- Order processing
- Complaint resolution
- Sales strategy
- Adaptive team player
- Computer proficiency
- De-escalation techniques
- Decision-making
- Call center experience
Timeline
Customer Service Representative
Navy Federal Credit Union
12.2024 - 02.2025
Life Insurance Agent
Primerica
03.2024 - 11.2024
Crew Member
McDonald's
08.2022 - 02.2023
Team Member
Whatabuger
05.2021 - 09.2022
High School Diploma -
Pensacola High School