Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Janes Jalon

Fruitland,Idaho

Summary

Dynamic and adaptable professional with a proven track record of delivering exceptional customer service and enhancing sales. Also, a motivated and compassionate individual seeking to transition into a healthcare role, bringing strong customer service experience and a passion for helping others. With a background in food service and as a barista, I have honed excellent communication, multitasking, and problem-solving skills in fast-paced environments. My ability to build rapport with diverse individuals, maintain a positive attitude under pressure, and deliver exceptional service will allow me to contribute effectively in a healthcare setting. I am eager to apply my skills in a supportive role while learning and growing within the healthcare field. My volunteer experience at St. Luke’s Hospital, where I assist children in the pediatric playroom, has further deepened my desire to make a meaningful impact on others' well-being. I am excited to bring my dedication, strong work ethic, and empathy to my first paid position in healthcare.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Olive Garden Restaurant
Boise, Idaho
06.2024 - 07.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided exceptional service to high volume of daily customers.

Barista

Dutch Bros
Ontario, Oregon
06.2023 - 12.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Hostess

Ogawa's Burgers Sushi and Bowls
Fruitland, Idaho
04.2021 - 08.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Monitored customer satisfaction levels throughout their meal experience.

Barista

Jack Henry Coffee Roasters
Ontario, Oregon
08.2021 - 01.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Received and accurately processed customer payments.
  • Described menu items to customers and suggested products based on stated preferences.

Education

High School Diploma -

Fruitland High School
Fruitland, ID
05-2022

Some College (No Degree) - Pre-Med Psychology

University of Idaho
Moscow, ID

Skills

  • Cash handling
  • Venipuncture
  • Blood collection
  • Health and safety
  • Dynamic communication skills
  • Coordination
  • Customer service
  • Friendly and outgoing
  • Excellent memory
  • Excellent written and verbal communicator
  • Courteous and professional demeanor
  • Upselling strategies
  • Team building
  • Adaptable and flexible

Certification

Certified Phlebotomy Technician- Issued 07/30/24

Affiliations

  • St. Lukes Volunteer

I am currently a volunteer at St. Luke’s Hospital in Boise, Idaho, where I have the privilege of spending my time in the pediatric playroom. One of the most rewarding aspects of my volunteer work is helping children cope with the emotional and psychological challenges of medical trauma. Through play, creativity, and simply offering a friendly presence, I aim to bring a sense of comfort and normalcy to children who are navigating difficult health experiences. It’s truly fulfilling to be part of a team that helps brighten their day and supports them in managing the stress and fear that can come with hospital visits.

Timeline

Server

Olive Garden Restaurant
06.2024 - 07.2024

Barista

Dutch Bros
06.2023 - 12.2023

Barista

Jack Henry Coffee Roasters
08.2021 - 01.2023

Hostess

Ogawa's Burgers Sushi and Bowls
04.2021 - 08.2023

High School Diploma -

Fruitland High School

Some College (No Degree) - Pre-Med Psychology

University of Idaho
Janes Jalon