Janesa Brown
Macon,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Property Manager
Hallmark
Macon, GA
09.2024 - Current
- Managed property operations, ensuring compliance with regulations and policies.
- Oversaw tenant relations, addressing concerns and facilitating effective communication.
- Developed and implemented maintenance schedules to enhance property conditions.
- Analyzed market trends to optimize rental pricing strategies and occupancy rates.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Cashier
Taco Bell
12.2015 - Current
- Maintained fast, friendly customer service
- Operated check-stand equipment: cash register, scanner and scale to process customer orders
- Engaged in suggestive selling
- Processed monetary transactions including Cash, checks, gift certificates, coupon, and refunds
Assistant Manager
Millennia
Macon, GA
01.2022 - 09.2024
- Coordinated tenant communications to address inquiries and resolve issues efficiently.
- Assisted in lease administration, ensuring compliance with regulations and company policies.
- Implemented process improvements that increased operational efficiency across property management functions.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Personal Care Attendant
H.O.P.E
03.2015 - 12.2015
- Assisted Patients with daily routine activities
- Administered medications in right dose and time as prescribed
- Followed care plans with attention to detail
- Documented daily activities of the patient
Cashier
McDonald's
01.2008 - 08.2011
- Gave excellent customer service
- Operated cash register process customer orders
- Engaged in suggestive selling
- Processed monetary transactions including Cash, checks, gift certificates, coupons, and refunds
Education
High School Diploma -
Middle Georgia State University
Macon, GASkills
- Excellent customer service skills combined with the ability to handle large financial transactions
- Customer service-focused
- Leasing and sales
- Tenant relations
- Exceptional oral and written communication skills
Timeline
Property Manager
Hallmark
09.2024 - Current
Assistant Manager
Millennia
01.2022 - 09.2024
Cashier
Taco Bell
12.2015 - Current
Personal Care Attendant
H.O.P.E
03.2015 - 12.2015
Cashier
McDonald's
01.2008 - 08.2011
High School Diploma -
Middle Georgia State University