Summary
Overview
Work History
Education
Skills
Timeline
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Janese Allen

Lansing,MI

Summary

Accomplished and detail-oriented professional with track record of success in customer service, general labor and data entry. Proven ability to problem solve and help others resulting in increased efficiency. Ready to bring a unique blend of experience, innovation and dedication to drive excellence in quick thinking and expertise.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Maximus
07.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Helping callers navigate the MI Bridges website to view there case correspondence, while creating tickets documenting each call.
  • Managed approximately 30 incoming calls, per day from customers.'

Assembly Line Worker

Bridgewater
01.2023 - 06.2023
  • Followed protocols to enhance protection and maintain safe work environment.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.

Packaging Technician

Neogen
10.2020 - 12.2022
  • Collaborated effectively with cross-functional teams to resolve production issues and meet customer demands.
  • Enhanced productivity with streamlined processes, resulting in faster turnaround times for orders.
  • Addressed any discrepancies found during quality checks promptly and thoroughly, taking corrective action where necessary.
  • Ensured quality control through regular inspections and adherence to company guidelines.
  • Increased accuracy by carefully monitoring inventory levels and updating records accordingly.
  • Contributed to a positive work environment through strong teamwork, communication, and leadership skills.

Education

High School Diploma -

Haslett High School
Haslett
05-2019

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Time management
  • Critical thinking
  • Call center experience
  • Microsoft outlook
  • Customer relationship management (CRM)
  • Data collection
  • Documentation
  • Call center operations
  • CRM software

Timeline

Customer Service Representative

Maximus
07.2023 - Current

Assembly Line Worker

Bridgewater
01.2023 - 06.2023

Packaging Technician

Neogen
10.2020 - 12.2022

High School Diploma -

Haslett High School
Janese Allen