Janese Allen
Lansing,MI
Summary
Accomplished and detail-oriented professional with track record of success in customer service, general labor and data entry. Proven ability to problem solve and help others resulting in increased efficiency. Ready to bring a unique blend of experience, innovation and dedication to drive excellence in quick thinking and expertise.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus
07.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Helping callers navigate the MI Bridges website to view there case correspondence, while creating tickets documenting each call.
- Managed approximately 30 incoming calls, per day from customers.'
Assembly Line Worker
Bridgewater
01.2023 - 06.2023
- Followed protocols to enhance protection and maintain safe work environment.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
Packaging Technician
Neogen
10.2020 - 12.2022
- Collaborated effectively with cross-functional teams to resolve production issues and meet customer demands.
- Enhanced productivity with streamlined processes, resulting in faster turnaround times for orders.
- Addressed any discrepancies found during quality checks promptly and thoroughly, taking corrective action where necessary.
- Ensured quality control through regular inspections and adherence to company guidelines.
- Increased accuracy by carefully monitoring inventory levels and updating records accordingly.
- Contributed to a positive work environment through strong teamwork, communication, and leadership skills.
Education
High School Diploma -
Haslett High School
Haslett05-2019
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Time management
- Critical thinking
- Call center experience
- Microsoft outlook
- Customer relationship management (CRM)
- Data collection
- Documentation
- Call center operations
- CRM software
Timeline
Customer Service Representative
Maximus
07.2023 - Current
Assembly Line Worker
Bridgewater
01.2023 - 06.2023
Packaging Technician
Neogen
10.2020 - 12.2022
High School Diploma -
Haslett High School