Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Quote
Timeline
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Janesia Pitt

Janesia Pitt

Gainesville,FL

Summary

To work in a health organization which provides intellectual challenges, to identify and understand the behavior of people, and most importantly, a profession which involves service to others. Over 8 years experience in the hospitality industry, and 12 Months experience in the customer service field.

Overview

2
2
years of professional experience

Work History

Admissions Representative

Ultimate Medical Academy Online Operations
Gainesville, FL
06.2022 - Current
  • Supported students through admissions process by answering questions and assisting with forms.
  • Explained admissions procedures and courses offered to potential students.
  • Reviewed admissions applications to check students' eligibility for acceptance.
  • Schedule 50-100 appointments per week to meet with students face-to-face and discuss education plans.

Cook

The Village At Gainesville
Gainesville, FL
10.2022 - 11.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate over 90%, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took 10-30 food orders from cashiers and cooked items quickly to complete order items together and serve hot.

CSR - Customer Service Representative

TTEC, California
Gainesville, FL
12.2020 - 06.2022
  • Answered service questions for 30-50 customers daily.
  • Used company troubleshooting policy to evaluate technical problems and find appropriate solutions
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints using discounts from 20-50% to apply to customer's bills.
  • Processed customer adjustments to maintain financial accounts
  • Answered customer telephone calls promptly to avoid on-hold wait times

Education

Associate of Science - Nutrition Sciences

Santa Fe College
Gainesville, FL
09.2024

Certificate - Nutrition

Barbados Community College
St. Michael Barbados
05.2016

Diploma - Marketing

Barbados Institute of Management & Productivity
St. Michael Barbados
05.2015

High School Diploma -

Daryl Jordan Secondary
St. Lucy Barbados
09.2010

Skills

  • Great attention to detail
  • Excellent phone etiquette
  • Culinary Experience
  • Precision Nutrition Coach (1 year)
  • Employee Recognition
  • Creative Solutions
  • Relationship Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Cook

The Village At Gainesville
10.2022 - 11.2022

Admissions Representative

Ultimate Medical Academy Online Operations
06.2022 - Current

CSR - Customer Service Representative

TTEC, California
12.2020 - 06.2022

Associate of Science - Nutrition Sciences

Santa Fe College

Certificate - Nutrition

Barbados Community College

Diploma - Marketing

Barbados Institute of Management & Productivity

High School Diploma -

Daryl Jordan Secondary

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Janesia Pitt