Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose A. Rodriguez

Elizabeth,New Jersey

Summary

Management professional bringing Military background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.

Overview

12
12
years of professional experience

Work History

Admissions Representative

Lincoln Technical Institute
Union, NJ
11.2023 - Current
  • Assisted prospective students with the admissions process by providing guidance and answering questions.
  • Organized campus tours for prospective students and parents.
  • Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
  • Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
  • Responded promptly to all requests from current or potential students regarding admissions policies or procedures.

Multi Store Lead

Talk More Wireless
Staten Island, NY
08.2022 - 08.2023
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products.
  • Resolved customer complaints regarding their mobile device experience in a timely manner.
  • Maintained inventory of all product accessories including chargers and cases that were available for purchase in store.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.

Assistant S1 (Human Resource Manager)

New Jersey Army National Guard
Riverdale, NJ
10.2017 - 04.2020
  • Prepared presentations to Company Commanders and First Sergeants regarding Soldiers performance and retention trends.
  • Handled fellow Soldiers personnel records, promotion packets, and pay issues
  • Deployed with unit
  • Provided guidance to staff regarding Soldier relations issues such as performance management, disciplinary action and grievances.
  • Assisted in the development of HR policies and procedures to ensure compliance with relevant Army Regulations.
  • Collaborated with Battalion S1's to develop strategies for improving Soldier readiness.

FUNERAL HONORS GUARD COORDINATOR AND TRAINER

New Jersey Army National Guard
Blackwood, NJ
01.2016 - 09.2017
  • As a Funeral Honors Area Coordinator; coordinate, confirm and execute Military Funeral Honors missions throughout Southern and Central New Jersey
  • Supervise a team of six soldiers to execute missions effectively and efficiently, maintain rosters on soldiers and number of missions completed and update them on a weekly basis
  • Draft, review and revise all program policies and Standard Operating Procedures (SOPs) in coordination with the Program Director to achieve program goals
  • Report mission accountability to the State Military Funeral Honors Coordinator on a daily basis
  • Assist fellow instructors during all phases of Military Funeral Honors Certification Course (60 hours)
  • Established system/database to identify and track the level of support and fiscal cost associated with each ceremony provided
  • Assist the Program Director in developing annual budget requests, budget management and fiscal control functions to ensure compliance with applicable state funding guidelines.

DEERS/RAPIDS SPECIALIST

New Jersey Army National Guard
Bordentown, NJ
10.2012 - 09.2015
  • As a DEERS/RAPIDS Site Security Manger assisted and prepared Common Access Card (CAC) cards for Active, Reserve, Retirees and family members of military personnel serving in all branches of the armed forces
  • Served as the POC for all RAPIDS-related matters and responsible for managing the security of RAPIDS workstation assigned to site
  • Responsible for enrollment of Military and Civilian personnel in DEERS
  • Maintained database and ensured the delivery of premium service to soldiers and their families
  • Maintained Site Roster of RAPIDS users; added and assigned roles for various categories of RAPIDS users as needed.
  • Run reports in DEERS to ensure soldiers receive the correct benefits and entitlements
  • Responsible for the safeguard of security equipment and accountability of armed forces ID cards
  • Responsible for the training of new and existing personnel in the use of the RAPIDS database

Education

Non Commissioned Officer Professional Development Course -

Army Institute For Professional Development U.S. Training Ar
Fort Eustis, VA
05.2019

Some College (No Degree) -

Fairleigh Dickinson University
Teaneck, NJ
2012

Army Advanced Individual Training -

Army Basic Training
Fort Jackson SC
01.2007

Diploma -

Harry S. Truman High School
Levittown, PA
06.2004

Skills

  • Time Management
  • Responsible with reliable means of transportation
  • Strong attention to detail and no room for mistakes
  • Computer literate in all major programs (MS Word, Excel, PowerPoint, and Windows)
  • Work great under pressure, in team/group, and individually

Languages

  • Fluent in Spanish (speak, read and write)

    • Timeline

    Admissions Representative

    Lincoln Technical Institute
    11.2023 - Current

    Multi Store Lead

    Talk More Wireless
    08.2022 - 08.2023

    Assistant S1 (Human Resource Manager)

    New Jersey Army National Guard
    10.2017 - 04.2020

    FUNERAL HONORS GUARD COORDINATOR AND TRAINER

    New Jersey Army National Guard
    01.2016 - 09.2017

    DEERS/RAPIDS SPECIALIST

    New Jersey Army National Guard
    10.2012 - 09.2015

    Non Commissioned Officer Professional Development Course -

    Army Institute For Professional Development U.S. Training Ar

    Some College (No Degree) -

    Fairleigh Dickinson University

    Army Advanced Individual Training -

    Army Basic Training

    Diploma -

    Harry S. Truman High School

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