Janessa Arguello
TAUNTON,MA
Summary
Dynamic Customer Experience Coordinator at TJ Maxx with a proven track record in enhancing customer satisfaction through effective problem-solving and operational excellence. Skilled in supporting and overseeing teams and optimizing workflows, I foster positive relationships and ensure high-quality service delivery, resulting in increased customer loyalty and positive feedback. Open to and eager in expanding skills in different work environments.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Greater Boston Urology
2025.11 - Current
- Greets patients and visitors in a prompt, courteous, and helpful manner.
- Facilitated patient check-in processes, enhancing overall office efficiency.
- Coordinated patient communication, addressing appointment times, patient requests and general inquiries.
- Coordinated patient appointments to maximize provider calendar utilization and streamline operations.
- Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.
- Performs scanning and sorting within EMR system
- Verifies and updates current insurance information with the Patient
- Collects Patient payments
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Customer Experience Coordinator
TJ Maxx, TJX Companies
2021.06 - 2026.02
- Monitored Customer Experience Coordinator team performance, providing support, constructive feedback, and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Increased efficiency and performance by monitoring team member productivity.
CEO and Photographer
Picsbynessaa
2021.09 - Current
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Developed strong relationships with clients through clear communication and professionalism.
- Photographed high-quality images for various print and digital projects.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Freelance Photography / Graphic Design Work
Retail Sales Associate
Target
2019.10 - 2021.04
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Court Monitor
Altitude Trampoline Park
2019.08 - 2019.10
- Kept games moving by maintaining game rules and managing game conflicts.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Enhanced customer satisfaction by providing efficient and professional customer service.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Bachelor of Arts - Digital Communications And Media
Bridgewater State University
Bridgewater, MA2028-05
High School Diploma -
Taunton High School
Taunton, MA2022-05
No Degree -
Norton High School
Norton, MA2022-05
Skills
- Effective decision making
- Problem-solving skills
- Time management
- Multitasking
- Teamwork and collaboration
- Fast learner
- Customer service
- Operational excellence
- Positive Attitude
- Patience and composure
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Avid Reader
- Personal Development and Self-Improvement
- Adventure Travel
- Music
- I have a passion for photography and editing photos
- Interested in the medical field
Timeline
Patient Access Representative
Greater Boston Urology
2025.11 - Current
CEO and Photographer
Picsbynessaa
2021.09 - Current
Customer Experience Coordinator
TJ Maxx, TJX Companies
2021.06 - 2026.02
Retail Sales Associate
Target
2019.10 - 2021.04
Court Monitor
Altitude Trampoline Park
2019.08 - 2019.10
Bachelor of Arts - Digital Communications And Media
Bridgewater State University
High School Diploma -
Taunton High School
No Degree -
Norton High School