To leverage my strong organizational skills, knowledge, and extensive experience in public services to effectively support and advocate for clients/ patients ensuring they receive the resources needed with quality and accuracy.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Christus Health
05.2025 - 04.2026
Checking in/out Patients, assisting patients with needs and inquiries regarding insurance and billing, data entry using EPIC, Teams, Microsoft, INFOR, OneSource.
Corrections Officer V
Texas Department of Criminal Justice
04.2015 - 05.2024
Supervising activities, enforcing rules, policies, and regulations.
Customer Service Professional II
Cocentrix, Inc.
10.2012 - 04.2015
Providing clients with excellent customer service via telephone and computer applications.
Education
Diploma - undefined
Rusk High School
Rusk, Tx
Skills
Data entry, Attention to detail ,conflict resolution, Active listening,Adhering to schedule, policies, procedures, and regulations Effective oral and written communication Effective decision making and sound judgement Excellent customer service Multi-tasking, prioritizing, and meeting deadlines HIPPA compliance , Medical Terminology, Patient Registration, Healthcare documentation, Adaptability
Outpatient Administrative Specalist at SUNY Upstate Medical University HospitalOutpatient Administrative Specalist at SUNY Upstate Medical University Hospital