Kirstine Galan
Rusk
Summary
To leverage my strong organizational skills and knowledge. Also,extensive experience in public services to effectively support and advocate for clients and ensuring they receive the resources needed with quality and accuracy.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
RUI-Frontier Communications
Work From Home
06.2024 - 08.2024
- Assisted customers with product selection, ordering, billing/Retention
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- overcoming obstacles in assisting customers on keeping their internet services, tv, and phone services, using multiple systems at a time with no issue to complete customers' needs
Correctional Officer V
Texas Department Of Criminal Justice
Skyview Unit- Rusk, Tx
04.2015 - 05.2024
- Supervising activities, enforcing rules, policies, and regulations.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Clerical work related to inmate housing and tracking meal plans, behavioral levels, and transportation using applications
- Transported offenders to different facilities.
Customer Service Representative
Concentrix
Jacksonville
10.2012 - 04.2015
- Providing clients with excellent customer service via telephone and computer applications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Rusk High School
Rusk, TX06-2011
Skills
- Data entry- Excel/Microsoft Word
- Attention to detail
- Adhering to schedule, policies, procedures, and regulations
- Effective oral and written communication
- Effective decision making and sound judgement
- Excellent customer service
- Multi-tasking, prioritizing, and meeting deadlines
References
Courtney Brown-Concentrix
9032847638
Shakedra Guinn-TDCJ
9365542479
Major Stafford Hall-TDCJ
4302441287
Timeline
Customer Service Representative
RUI-Frontier Communications
06.2024 - 08.2024
Correctional Officer V
Texas Department Of Criminal Justice
04.2015 - 05.2024
Customer Service Representative
Concentrix
10.2012 - 04.2015
High School Diploma -
Rusk High School
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