Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Janessa Clary

Janessa Clary

Store Leader
San Tan Valley,AZ

Summary

Dynamic and results-oriented retail leader with over 20 years of experience in fostering employee satisfaction, cultivating a positive work environment, and driving business success. Proven track record in developing innovative incentive programs and providing personalized training that empowers team members while exemplifying strong leadership. Expertise in delivering exceptional customer service across all touchpoints, effectively balancing cost management with high employee morale. Committed to the belief that genuine hospitality forms the foundation of thriving businesses built on strong relationships.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
05.2022 - Current
  • Maintained a routine of business analysis to assess and identify trends that would help guild store decision's that resulted in high customer satisfaction and improved store KPI's.
  • Leader in 4 locations, successfully fostering partner and peer relationships, building and implementing store plans, as well as supporting the highest growing district in the region to meeting and exceed company KPI's.
  • Consistently engaged in purposeful development conversations with partners, role modeled personal growth, while holding myself and others accountable to the companies Mission and Values.
  • Problem solved and removed barriers by effectively utilizing tools to support partner in achieving store goals and improving company KPI's.
  • Lead the store from being one of the lowest in the district 3 months ago in our Peak OTW times to being number 1 during our Fall Launch. Store has consistently maintained position in the top 2 since.
  • Lead the store in raising the Customer connection score from 78% to 94% through consistent coaching and celebrating wins.


Human Resources Manager

Hello Sugar
05.2021 - 05.2022
  • Promotes an inclusive environment where all employee's are valued, respected, and heard.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Assisted in scouting, staffing, and set up corporate headquarters. Along with 4 salon locations throughout the valley.
  • Worked closely with owner and ceo to build company policies and procedures.
  • Facilitated health care and benefits package for employees. Working closely with healthcare broker to procure both a benefits package that would be desired by employees and cost effective for the company.
  • Provided valuable feedback on training techniques and standards to ensure consistency throughout salons.
  • Helped build relationships with new franchise owners by facilitating interviews and onboarding employees across multiple states.

Specialty Department Supervisor

Home Depot
06.2017 - 05.2021
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Consistently built and maintained relationships with vendor reps to ensure quality control, positive customer service outcomes, training events, and ensuring all operations were completed for credit back to the store.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Educated associates on customer theft risks and followed and maintained loss prevention policies and procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Utilized all resources to ensure customer satisfaction results were always number one priority.

Education

Associates in Business - Business Management

Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ

High School Diploma -

Gold Beach High School
Gold Beach, OR

Skills

  • Leadership

  • Training and Development

  • Inventory oversight

  • Staffing and scheduling

  • Problem resolution

  • Team management

  • Reliable

  • Special events

  • Partnership building

  • Expense tracking

  • Sales analysis

Certification

  • Employment Law Certificate- April 2022

Timeline

Store Manager

Starbucks
05.2022 - Current

Human Resources Manager

Hello Sugar
05.2021 - 05.2022

Specialty Department Supervisor

Home Depot
06.2017 - 05.2021

High School Diploma -

Gold Beach High School

Associates in Business - Business Management

Maricopa Community Colleges - Chandler-Gilbert Community College

Quote

People will forget what you said. People will forget get what you did. But people will never forget how you made them feel.
Mya Angelou

Work Availability

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