Janessa Cook
Myrtle Beach,SC
Summary
Customer-focused with a passion for people and a commitment to delivering exceptional service. I am dedicated to ensuring customer satisfaction through a friendly, inclusive, and diverse approach. Eager to learn and grow in a dynamic environment, continuously seeking opportunities to enhance skills and knowledge while prioritizing the needs and experiences of every customer.
Overview
4
4
years of professional experience
Work History
Team Lead
New Balance
02.2021 - 03.2022
- Opened and closed the store, ensuring all security protocols were followed
- Managed cash handling during opening and closing shifts
- Prepared the store for daily operations, including organizing merchandise and ensuring a clean environment
- Trained new team members by relaying information on company procedures and safety requirements.
- Encouraged a positive work environment by fostering teamwork, open communication, and employee recognition.
- Served as a role model for the team by demonstrating commitment to excellence and professionalism to company values at all times.
Server
Rotelli Pizza And Pasta
06.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist
Beach Vacations
04.2018 - 07.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Skills
- Diversity and Inclusion
- Teamwork and Collaboration
- Problem-Solving
- Staff Training
- Team Supervision
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Quality Control
- Attention to Detail
- Work Planning and Prioritization
- Cash Handling
Timeline
Team Lead
New Balance
02.2021 - 03.2022
Server
Rotelli Pizza And Pasta
06.2019 - 01.2021
Receptionist
Beach Vacations
04.2018 - 07.2020