Janessa Cooper

Answering and transferring calls to patients with in the hospital. Handle directory assistance queries. Handle emergency calls. Provide information to doctors and nurses. The ability to troubleshoot non structural problems.

• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Multitasked to handle diverse customer needs in high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
• Generated reports to track performance and analyze trends.
• Configured hardware, devices, and software to set up work stations for employees.
• Assisted in development of system security protocols.

• Organized, sorted, and checked input data against original documents.
• Completed data entry tasks with accuracy and efficiency.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Created and maintained data entry logs to track data entry activities.
• Verified accuracy of data entered into system to produce error-free reports.
• Scanned documents and saved in database to keep records of essential organizational information.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Assisted call-in customers with questions and order.
• Escalating tickets when there are indications of a larger issue.
• Document customer interactions, issues, and resolutions.
• Maintaing accurate records and ensuring visibility across the organiztion.

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Researched and resolved billing discrepancies to enable accurate billing.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Worked with multiple departments to check proper billing information.
• Handled account payments and provided information regarding outstanding balances.
• Responded to customer concerns and questions on daily basis.