Janessa De La Concha
Dallas,TX
Summary
- Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
- Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
- Known for high productivity and efficiency in task completion. Possess specialized skills in customer service, sales techniques, and inventory management. Excel in communication, teamwork, and adaptability, leveraging these soft skills to enhance guest experiences and achieve operational goals.
Overview
2
2
years of professional experience
Work History
Bartender
Hooters Inc.
Council Bluffs, Iowa
09.2022 - 07.2024
- Stocked ice bins and coolers as needed throughout shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff from POS system.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Server
Hooters Inc.
Council Bluffs, Iowa
09.2022 - 10.2023
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Before I was a bartender at hooters I was a server at hooters
Education
Associate in Business Administration - Business Administration
Metropolitan Community College
Omaha, NE12-2024
High School Diploma -
Lincoln North Star Highschool
Lincoln, NE05-2022
Skills
- Food Service
- Food Preparation
- Food Running
- Menu Memorization
- Suggestive Selling
- Beverage Preparation
- Maintaining a clean bar
- Customer Service
- Cocktail list development
- Inventory
- Engaging personality
- Sales expertise
- Outstanding customer service
- Safe serving knowledge
- Responsible Alcohol Service
- Upselling abilities
- Promotional Events
- High-volume dining
- Exceptional customer service
Timeline
Bartender
Hooters Inc.
09.2022 - 07.2024
Server
Hooters Inc.
09.2022 - 10.2023
Associate in Business Administration - Business Administration
Metropolitan Community College
High School Diploma -
Lincoln North Star Highschool