Janessa Mattingley
Ferndale
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Overview
7
7
years of professional experience
Work History
Rural Mail Carrier
USPS
Ferndale
12.2023 - Current
- Delivered mail and packages efficiently to rural customers daily.
- Sorted and organized mail according to designated routes and addresses.
- Operated postal vehicles safely while adhering to traffic regulations.
- Provided excellent customer service by addressing inquiries and concerns.
- Maintained accurate delivery records for all mail and packages.
- Ensured timely collection of outgoing mail from designated drop-off locations.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
- Communicated effectively with supervisors regarding route progress or changes.
Medical Receptionist
Care Medical Group/express Care
Bellingham
09.2022 - 11.2023
- Maintained medical records and ensured compliance with privacy regulations.
- Assisted in billing processes and handled patient inquiries about charges.
- Collaborated with healthcare staff to optimize office operations and workflow.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
Sales Associate
Ace Hardware
Ferndale
01.2020 - 10.2022
- Assisted customers in selecting products and answering inquiries.
- Maintained store displays and ensured merchandise was well-stocked.
- Processed transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored inventory levels and reported discrepancies to management.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
Kennel Assistant
Whatcom Veterinary Clinic
Ferndale
08.2019 - 01.2022
- Provided daily care for animals in a safe and clean environment.
- Assisted veterinarians during examinations and treatments for pets.
- Monitored animal behavior and reported concerns to veterinary staff.
- Cleaned and sanitized kennel areas to promote health and hygiene.
- Ensured proper feeding schedules for various animals at the clinic.
- Washed and disinfected animals' food and water bowls each day.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Collected and documented animal weight, size, physical condition and food intake.
- Sanitized floors and other surfaces to provide sterile environment.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Administered medications to animals with meals or treats.
Education
Ferndale High School
Ferndale, WASkills
- Customer service
- Record keeping
- Inventory control
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Adaptability to change
- Critical thinking
- Dependability
- Prioritization
- Safe driving
- Hand-eye coordination
- Negotiation skills
- Multitasking Abilities
- Analytical skills
- Teamwork skills
- Professionalism
- Adaptability and flexibility
- Task prioritization
- Reliability
- Communication skills
- Persistence
- Written communication
- Physical stamina
Languages
Spanish
Limited
Timeline
Rural Mail Carrier
USPS
12.2023 - Current
Medical Receptionist
Care Medical Group/express Care
09.2022 - 11.2023
Sales Associate
Ace Hardware
01.2020 - 10.2022
Kennel Assistant
Whatcom Veterinary Clinic
08.2019 - 01.2022
Ferndale High School