JANESSA MEJIA
Cheesecake Factory
Greenlawn,NY
3
years of professional experience
Dynamic and dedicated professional with experience at Cheesecake Factory, excelling in customer service and team collaboration. Proven ability to enhance guest relations and manage high-volume seating efficiently. Strong problem-solving skills complemented by cash handling expertise, ensuring exceptional dining experiences while fostering positive relationships with both customers and staff.
Work History
Restaurant Hostess/ Bakery Cashier
1 Year 8 Months- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Monitored restaurant activity to determine seating and dining flow.
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
- Maintained a professional appearance at all times while adhering to the dress code policy.
Cashier
1 Year 5 Months- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Provided efficient and courteous service to customers.
- Accurately processed customer payments using cash, credit cards, and checks.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Delivered exceptional customer service at all points of contact.
- Greeted and informed customers of products, fostering positive store experiences.
Education
High School Diploma
Skills
Customer service
Greeting guests
Cleanliness and hygiene
Active learning
Problem-solving
Cashier
Team collaboration
Cash handling
Handling complaints
Relationship building
Supply restocking
Reservations coordination
Guest relations
Table bussing
Timeline
Restaurant Hostess/ Bakery Cashier
Cheesecake Factory
02.2025 - CurrentRead More
Cashier
CVS Pharmacy
08.2023 - 01.2025Read More
Elwood John H Glenn
High School Diploma
Read More