Janessa Ortega
Lubbock,TX
Summary
Proven expertise in patient services at Covenant Medical Group, enhancing patient registration efficiency and insurance verification accuracy. Excelled in HIPAA-compliant customer service and multitasking, significantly reducing appointment reschedules. Skilled in EMR updating and maintaining patient confidentiality, demonstrating a commitment to excellence in healthcare administration.
Overview
2
2
years of professional experience
Work History
Associates Patient Services Specialist
Covenant Medical Group
10.2022 - Current
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Contact insurance company to verify patient coverage before visit.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verify demographics with patient when scheduling appointments, making sure all correct paperwork is scanned into patients chart.
- Documenting telephone calls when patient calls and communicating with patients healthcare provider’s team
Education
Lubbock High School
Lubbock, TX08.2018
Skills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Customer Service
- HIPAA Compliance
- Multitasking and Organization
- Problem-Solving
- Patient check-in
- Eligibility Determination
- Flexible Schedule
- Medical Terminology
- Money Handling
- EMR Updating
- Phone and Email Etiquette
- Patient Registration
Timeline
Associates Patient Services Specialist
Covenant Medical Group
10.2022 - Current
Lubbock High School
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