- I like working with my hands and fixing things
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy cooking for friends and family gatherings
Janessa Perez
Rochester,NY
Summary
Dedicated individual with experience in managing customer inquiries and enhancing satisfaction through effective conflict resolution and appointment scheduling. Known for building strong relationships and improving retention rates through positive customer interactions.
Overview
3
3
years of professional experience
Work History
Lead Teacher
Doodlebugs Daycare
09.2024 - 03.2026
- Created and implemented age-appropriate curriculum to enhance my classes learning experiences to not only be educational but also fun!
- Collaborated with parents to discuss their children's progress and address individual needs effectively.
- Mentored and trained new staff on educational practices, behavioral management techniques and overall safety protocols.
- Completed daily reports, meal count sheets, and attendance logs.
BDC Service Manager
Bob Johnson Buick Gmc South
08.2023 - 05.2024
- Managed customer inquiries and provided detailed information on vehicle services and promotions.
- Scheduled appointments efficiently, optimizing service department workflow and enhancing customer satisfaction.
- Utilized dealership management software to track service history and maintain accurate customer records.
- Assisted in resolving customer complaints, ensuring timely follow-up and issue resolution to improve retention rates.
- Managed loaner vehicles and kept tabs on customers with said vehicles while also managing the waitlist
Education
High School Diploma -
West Irondequoit Highschool
260 Cooper Rd, Rochester, NY, 14617Skills
- Conflict resolution
- Appointment scheduling
- Key decision making
- Team building
- Relationship building
- Strong multitasking
- Positive attitude
Interests
Timeline
Lead Teacher
Doodlebugs Daycare
09.2024 - 03.2026
BDC Service Manager
Bob Johnson Buick Gmc South
08.2023 - 05.2024
High School Diploma -
West Irondequoit Highschool