Janessa White
Springfield Gardens
Summary
Compassionate professional in social and community service management. Excels in communication, empathy, and leadership. Known for positive individual and community impact.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Case manager supervisor
Samaritan day top village
Queens
12.2024 - 11.2025
- Overseeing the work of caseworkers and ensuring that clients
- Supervisions of case managers
- Fill in for absent caseworkers work client
- Fluent in CARES
- Attend case review monthly meetings
- In house audit of client charts
- Perform other duties
- Assisted Case Managers with problem solving difficult cases or developing individualized service plans.
- Assisted individuals with eligibility for available benefits.
Case Manager
Bowery Residents Committee
Queens
12.2022 - 12.2023
- Conducted intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals.
- Met weekly with client to assist with the achievement of individual service plan goals.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Coordinated services with Housing Specialist, other staff and external partners
- Provide advocacy for individual clients around entitlements and services.
- Provided crisis intervention, aggressive and supportive counseling to strengthen clients' ability to make appropriate life decisions.
- Documented case management activities in accordance with agency and funding source guidelines and procedures.
- Completed Housing applications (both written and computer generated) for clients based on their individual needs
- Managed caseloads effectively, ensuring timely documentation and reporting.
Case management
Acacia Nextwork
Bronx
03.2020 - 07.2020
- Provided case management services to ensure that all needed services are provided effectively and efficiently.
- Provided ongoing case management to clients in need of social services.
- Developed case management plans that addressed long-term goals for each client.
- Provided individualized case management services including referrals, follow-up visits, home visits.
Shift Supervisor
P.S.C.H.
Queens
06.2012 - 05.2013
- Mentored and instructed consumers with developmental disabilities in the areas of personal care, travel skills, social skills, home management, and life skills to enhance their functioning in the community.
- Headed staff of 3 and consumer activities in residential setting and maintained up-to-date accurate individual case records on each consumer.
- Formulated contact notes, incident reports and other documentation as needed and utilized behavioral techniques to assist consumer in meeting service plan goals.
- Coordinated with staff, management, and psychologist on weekly basis to discuss and document consumer's progress with specific reference to their service plan goals.
Supervisor
I.R.I.
Queens
03.2011 - 04.2012
- Directed staff of 4 and consumer activities of habilitation setting and conducted overall duties in the absence of Program Manager.
- Orchestrated interdisciplinary team meetings to provide input in planning and advocacy, and supported consumer to fulfill their daily goals.
- Proficiently delivered hands-on training to assist individuals and direct care staff to develop skills and enhance performance.
- Facilitated program manager to meet and enrolled new consumers in the program and monitored petty cash submissions and handling, and weekly consumer billing submissions.
- Actively participated in weekly supervision, case conferences and staff meetings to optimize business process.
Education
Associate Degree of Science - Psychology
Queensboro Community College
NY, United States 01.2015 - 01.2019
United States Army School of Medicine
Skills
- Case management
- Crisis intervention
- Benefit eligibility
- Auditing charts
- Client advocacy
- Intake assessment
- Effective documentation
- Emotional intelligence
Veterans Preference
YES
Timeline
Case manager supervisor
Samaritan day top village
12.2024 - 11.2025
Case Manager
Bowery Residents Committee
12.2022 - 12.2023
Case management
Acacia Nextwork
03.2020 - 07.2020
Associate Degree of Science - Psychology
Queensboro Community College
01.2015 - 01.2019
Shift Supervisor
P.S.C.H.
06.2012 - 05.2013
Supervisor
I.R.I.
03.2011 - 04.2012
United States Army School of Medicine