Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janessia Taylor

Jefferson,GA

Summary

Detail-oriented professional with a proven track record at Emerson, excelling in data accuracy and error identification. Skilled in document processing and adept at building empathetic client relationships. Recognized for enhancing customer satisfaction and streamlining data entry processes, contributing to improved operational efficiency.

Overview

7
7
years of professional experience

Work History

Data Entry Clerk

Emerson
10.2023 - Current
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted, and checked input data against original documents.
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Updated and maintained customer information, documents and records.

Tier 2 Customer Service Representative

Emerson
07.2021 - Current
  • Utilized problem-solving skills to address customer complaints.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow emails and chat to respond to technical support needs.
  • Generated reports to track performance and analyze trends.
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Quality Control Inspector

Ryobi Tools
05.2019 - 07.2021
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Communicated with production team members about quality issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.

Warehouse General Laborer

Ryobi Tools
01.2019 - 07.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes, and balancing weight.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Education

High School Diploma -

Lakeside High
Atlanta, GA

Skills

  • Error identification
  • Document processing
  • Data accuracy
  • Collecting information

Timeline

Data Entry Clerk

Emerson
10.2023 - Current

Tier 2 Customer Service Representative

Emerson
07.2021 - Current

Quality Control Inspector

Ryobi Tools
05.2019 - 07.2021

Warehouse General Laborer

Ryobi Tools
01.2019 - 07.2021

High School Diploma -

Lakeside High

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